BBB Business Review

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BBB Accredited Business since

Nebraska Furniture Mart

Phone: (913) 288-6200 View Additional Phone Numbers 1601 Village West Pkwy, Kansas City, KS 66111 http://www.nfm.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Nebraska Furniture Mart meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Nebraska Furniture Mart include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 76 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

76 complaints closed with BBB in last 3 years | 31 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 5
Delivery Issues 13
Guarantee/Warranty Issues 17
Problems with Product/Service 37
Total Closed Complaints 76

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Nebraska Furniture Mart
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 11, 2003 Business started: 01/01/1937 in NE Business started locally: 01/01/1937
Business Management
Mr. Ron Blumkin, President Mr. Aaron Brown, Customer Relations Manager Mr. Curt Burney, Customer Relations Manager Ms. Calleen Vanderweide, Manager
Contact Information
Principal: Mr. Ron Blumkin, President
Customer Contact: Mr. Curt Burney, Customer Relations Manager
Business Category

FURNITURE-RETAIL WICKER PRODUCTS APPLIANCES-MAJOR-DEALERS CARPET & RUG DEALERS-NEW DEPARTMENT STORES FLOOR LAYING, REFINISHING & RESURFACING

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.