BBB Business Review

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BBB Accredited Business since

Pioneer Financial Services, Inc.

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Phone: (816) 756-2020 View Additional Phone Numbers 4700 Belleview Ave Ste 300, Kansas City, MO 64112 View Additional Email Addresses http://www.investpioneer.com View Additional Web Addresses


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Description

Pioneer Financial Services, Inc. is a wholly-owned subsidiary of MidCountry Financial Corporation, a Georgia corporation. Pioneer Financial Services with its wholly-owned subsidiaries, purchases consumer loans and retail installment contracts, on a worldwide basis, made exclusively to active-duty or career retired United States military personnel or United States Department of Defense employees.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pioneer Financial Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pioneer Financial Services, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 47 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

47 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 29
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 17
Total Closed Complaints 47

Additional Complaint Information

Number of complaints filed against company within past 36 months is a nationwide total.  Company is home based in Kansas City, Missouri with several branch locations nationwide.

Customer Reviews Summary Read customer reviews

1 Customer Review on Pioneer Financial Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: December 11, 1997 Business started: 06/07/1932 in MO Business started locally: 06/07/1932 Business incorporated 06/07/1932 in MO
Type of Entity

Corporation

Business Management
Mr. Joe Freeman, President
Contact Information
Principal: Mr. Joe Freeman, President
Business Category

FINANCIAL SERVICES FURNITURE-RETAIL LOANS COLLECTION AGENCIES CONSUMER FINANCE & LOAN COMPANIES

Alternate Business Names
M.A.C. Military Acceptance Corporation, Inc. Pioneer Military Lending Pioneer Services, Military Division of MidCountry Bank
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.