BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mazuma Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mazuma Credit Union include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 7 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mazuma Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 24, 1998 Business started: 11/13/1948 in MO Business started locally: 11/13/1948 Business incorporated 11/13/1948 in MO
Business Management
Mr. Brandon Michaels, President/CEO Ms. Kimberly Funari, Accounting
Contact Information
Principal: Mr. Brandon Michaels, President/CEO
Business Category

CREDIT UNIONS FINANCIAL SERVICES LOANS-SMALL BUSINESS MORTGAGE AND ESCROW COMPANIES MORTGAGES BANKS

Hours of Operation
M: 8:00 AM - 6:00 PM
T: 8:00 AM - 6:00 PM
W: 8:00 AM - 6:00 PM
Th: 8:00 AM - 6:00 PM
F: 8:00 AM - 6:00 PM
Additional Information

Mazuma Credit Union and BBB have received notice of a text messaging fraud attempt, known as "Smishing", that was sent to Credit Union Members appearing to be from Mazuma Credit Union. The text message appears as notification@mazuma.org and asks the Member call 818-483-5663 to verify payment history and claim Mazuma credit union 25$ fidelity bonus. If you should receive such a text, DO NOT RESPOND BY CALLING THE TELEPHONE NUMBER TO VERIFY YOUR ACCOUNT. As with smishing scams, the sender is attempting to obtain personal information from those who respond to the text message. If you have called the telephone number and provided account information, contact Mazuma Credit Union at 816-361-4194 or 888-361-4194 immediately. In the future, never call a telephone number from a text message that appears to be from Mazuma. For security purposes, Mazuma will never contact you directly and ask for account information via telephone call, text message or e-mail. If you are not a member of Mazuma Credit Union and gave out your account information, please contact your financial institution directly.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.