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BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Mazuma Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mazuma Credit Union include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 7 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||7|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Brandon Michaels, President/CEO Ms. Kimberly Funari, Accounting
CREDIT UNIONS FINANCIAL SERVICES LOANS-SMALL BUSINESS MORTGAGE AND ESCROW COMPANIES MORTGAGES BANKS
Hours of Operation
|M||:||8:00 AM - 6:00 PM|
|T||:||8:00 AM - 6:00 PM|
|W||:||8:00 AM - 6:00 PM|
|Th||:||8:00 AM - 6:00 PM|
|F||:||8:00 AM - 6:00 PM|
Mazuma Credit Union and BBB have received notice of a text messaging fraud attempt, known as "Smishing", that was sent to Credit Union Members appearing to be from Mazuma Credit Union. The text message appears as firstname.lastname@example.org and asks the Member call 818-483-5663 to verify payment history and claim Mazuma credit union 25$ fidelity bonus. If you should receive such a text, DO NOT RESPOND BY CALLING THE TELEPHONE NUMBER TO VERIFY YOUR ACCOUNT. As with smishing scams, the sender is attempting to obtain personal information from those who respond to the text message. If you have called the telephone number and provided account information, contact Mazuma Credit Union at 816-361-4194 or 888-361-4194 immediately. In the future, never call a telephone number from a text message that appears to be from Mazuma. For security purposes, Mazuma will never contact you directly and ask for account information via telephone call, text message or e-mail. If you are not a member of Mazuma Credit Union and gave out your account information, please contact your financial institution directly.