BBB Business Review

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Systems & Services Technologies

Additional Locations

Phone: (800) 392-8308 Fax: (866) 466-3151 View Additional Phone Numbers 4315 Pickett Rd, Saint Joseph, MO 64503 http://www.sst-mo.com


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Description

Third party asset services. The services consist of collecting, accounting for and posting all payments received with respect to the serviced contracts,responding to customer inquiries, investigating delinquencies, communicating with obligors, arranging for the repossession and liquidation of collateral when necessary, and generally, monitoring each receivable and related collateral. SST maintains data processing and management information systems to suport its servicing activities.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Systems & Services Technologies include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 67 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

67 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 50
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 16
Total Closed Complaints 67

Additional Complaint Information

The process of collecting and repossessing vehicles is by its very nature adversarial.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Systems & Services Technologies
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: February 02, 1998 Business started: 01/01/1995 Business started locally: 01/01/1995
Type of Entity

Corporation

Business Management
Jonathan Pike, Vice President
Business Category

COLLECTION AGENCIES LOANS BUSINESS SERVICES (GENERAL)

Alternate Business Names
Columbus Bank & Trust CYGNET/SST NCO Financial Systems S S T SST Inc. Tempest Recovery Services Inc TRS Inc
Additional Tradenames, Addresses & Phone Numbers

SST conducts its servicing activities from its headquarters location in St. Joseph, Missouri and from its branch facility in Joplin, Missouri.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.