Business ProfileforPeruvian Connection, LLC

Its sad to find a place that offers some lovely items but has terrible customer service. They offer free shipping over a $350.00 purchase and a first time buyer coupon of $20 off if you give them your email then they dont honor either!!!! I was charged for shipping per each item on the same order and did not receive my $20 first time buyer discount. Furthermore, when one calls the person answering the phone in ****** (not toll free) takes their time to answer and is rude instead of helpful.

This customer called and spoke with our agent on 2/28/23. The customer had just previously placed an order on our website totaling $357, and the $20 coupon was applied; however, when that occurred, the total of the order fell our threshold for free shipping, which is $350, and, unfortunately, shipping charges were applied automatically. The customer called, and her call was answered immediately. After explaining the situation to our agent, the customer was placed on a brief hold (a minute or two) while the matter was discussed with the manager. Upon review, the manager instructed the agent to credit back the shipping charges to the customer, which was done and communicated to customer. The customer also demanded an email stating that we would refund the shipping charges, which was promptly sent to her. This customer remained very angry and announced that she would file a complaint with the BBB since she did not receive free shipping when the order was initially placed. The agent tried again to explain that it was an automated process, and when her order threshold dropped below $350 after the $20 coupon was applied, the website automatically charged her shipping, but we were happy to credit those charges back to her. The customer could not be satisfied and remained very angry when the call ended. Our number is toll-free, so we are further confused by this statement. On a rare occasion, a customer will see the 866 number on our website and assume it is not a toll-free number, when it, in fact, is.