BBB Reliability Report for

Sprint PCS

BBB Rating C

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Find out more about this business:

BBB Accreditation

BBB Rating

Business Contact and Profile

Business Management

Additional Locations and Phone Numbers

Customer Complaint History

Government Actions

Advertising Review

BBB Copyright and Reporting Policy

BBB Accreditation

This business is not a BBB Accredited Business.

BBB Rating

Based on BBB files, this business has a BBB Rating of C on a scale from A+ to F.

Reasons for this rating include:

32209 complaints filed against business

Click here for an explanation of BBB Ratings

Complaints brought to this Bureau's attention, primarily involve billing errors, which is not uncommon in the industry, and the company is cooperative in responding promptly, with proper consideration to those matters brought to their attention. Be sure to understand which plan is best for you, and realize that advertised minutes include both anytime and restricted (nights, weekends) minutes depending on the plan selected.

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Business Contact and Profile
Name:	Sprint PCS
Phone:	(866) 727-0665
Fax:	(888) 569-4927
Address:	6200 Sprint Pkwy
	Overland Park, KS 66251
Website:	www.sprintpcs.com
	www.sprint.com
	www.greatnextels.com
Original Business Start Date:	January 1996
Principal:	Mr. Dan Hesse, CEO
Customer Contact:	Lincoln Korfanty -
Email Address:
Type of Business:	Cell Phone Companies, Cellular Telephone Service, Telephone Equipment & Systems Service & Repai, Telephone Service-Long Distance
BBB Accreditation:	This company is not a BBB Accredited business.
Additional DBA Names:	Sprint PCS New Transfers Sprint Corp/Sprint PCS Sprint Long Distance Sprint Broadband Group Sprint Sprint P C S Headquarters Sprint Nextel Nextel (formerly)

All customer complaints are to be directed to the Kansas City Better Business Bureau to be handled at the World Headquarters Location on 6200 Sprint Parkway, Overland Park, KS 66251

Business Management

Additional company management personnel include:

Dj Huston
Owner
Gary Forsee
New New

Additional Locations and Phone Numbers

Additional Addresses

Multiple Addresses - click to show / hide

+ TX (3)

+ KS (4)

+ WA (1)

+ MO (1)

Additional Phone Numbers

+ 336 (1)

+ 206 (1)

+ 800 (3)

+ 888 (2)

+ 877 (1)

+ 703 (1)

Additional Fax Numbers

Fax: (614) 428-1802
Fax: (866) 347-8988

Customer Complaint History

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 32151 complaints about this company in the last 36 months, our standard reporting period. Of the total of 32151 complaints closed in 36 months, 7384 were closed in the last year.

Advertising Issues
	Resolved
		30 -	Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
		2 -	Company offered a partial (less than 100%) settlement which the consumer accepted.
		79 -	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
		2 -	Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to BBB.
	Administratively Closed
		1 -	BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
		4 -	BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
		1 -	BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
		1 -	BBB determined that while the company addressed the complaint issues, the complainant was dissatisfied and the matter was outside BBB Rules of Arbitration.
		1 -	The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.

Contract Issues
	Resolved
		324 -	Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
		3 -	Company offered a partial (less than 100%) settlement which the consumer accepted.
		1 -	Complaint was settled through BBB mediation.
		906 -	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
		22 -	Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to BBB.
	Administratively Closed
		48 -	BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
		2 -	BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
		8 -	BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
		1 -	BBB determined that while the company addressed the complaint issues, the complainant was dissatisfied and the matter was outside BBB Rules of Arbitration.

Billing or Collection Issues
	Resolved
		999 -	Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
		9 -	Company offered a partial (less than 100%) settlement which the consumer accepted.
		3233 -	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
		113 -	Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to BBB.
	Administratively Closed
		42 -	BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
		2 -	BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
		189 -	BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
		3 -	The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.

Sales Practice Issues
	Resolved
		80 -	Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
		1 -	Company offered a partial (less than 100%) settlement which the consumer accepted.
		182 -	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
		4 -	Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to BBB.
	Administratively Closed
		13 -	BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
		2 -	BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Delivery Issues
	Resolved
		24 -	Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
		42 -	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Repair Issues
	Resolved
		21 -	Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
		49 -	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
	Administratively Closed
		2 -	BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
		7 -	BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

Service Issues
	Resolved
		185 -	Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
		2 -	Company offered a partial (less than 100%) settlement which the consumer accepted.
		1 -	Complaint was settled through BBB mediation.
		711 -	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
		14 -	Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to BBB.
	Administratively Closed
		26 -	BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
		4 -	BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Customer Service Issues
	Resolved
		183 -	Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
		5 -	Company offered a partial (less than 100%) settlement which the consumer accepted.
		618 -	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
		12 -	Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to BBB.
	Administratively Closed
		7 -	BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
		37 -	BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

Guarantee or Warranty Issues
	Resolved
		21 -	Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
		1 -	Company offered a partial (less than 100%) settlement which the consumer accepted.
		42 -	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
	Administratively Closed
		1 -	BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
		1 -	BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
		1 -	BBB determined that while the company addressed the complaint issues, the complainant was dissatisfied and the matter was outside BBB Rules of Arbitration.

Product Issues
	Resolved
		95 -	Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
		334 -	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
		9 -	Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to BBB.
	Administratively Closed
		27 -	BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
		5 -	BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
		1 -	The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.

Refund or Exchange Issues
	Resolved
		390 -	Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
		1 -	Company offered a partial (less than 100%) settlement which the consumer accepted.
		1 -	Complaint was settled through BBB mediation.
		1545 -	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
		26 -	Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to BBB.
	Administratively Closed
		77 -	BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
		3 -	BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
		2 -	BBB determined that while the company addressed the complaint issues, the complainant was dissatisfied and the matter was outside BBB Rules of Arbitration.
		4 -	The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.

Logo Violation
	Resolved
		1 -	Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

Issue Not Defined
	Resolved
		6550 -	Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
		139 -	Company offered a partial (less than 100%) settlement which the consumer accepted.
		10 -	Complaint was settled through BBB mediation.
		2 -	Complaint was settled through arbitration in accordance with their BBB agreement.
		13452 -	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
		369 -	Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to BBB.
	Administratively Closed
		664 -	BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
		104 -	BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
		8 -	BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
		1 -	BBB determined that while the company addressed the complaint issues, the complainant was dissatisfied and the matter was outside BBB Rules of Arbitration.
		6 -	The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.

Government Actions

On February 5, 2007, the Texas Attorney General filed suit in Austin alleging deceptive bill practices against Sprint Spectrum subsidiary of Sprint Nextel Corporation dba Sprint PCS. Sprint Spectrum violated Texas law by charging consumers in January 2007 a 1 percent state-imposed tax as a "Texas Margin Fee Reimbursement" because the tax does not become effective until January 1, 2008 and the percent rate has not been set. Use of the fee violates a 2004 industry settlement, according to the Attorney General's Office. The suit seeks injunctions, reimbursements for customers and penalty fees for the actions.

On April 18, 2006 Sprint Nextel Communications, Inc. and the New York City Department of Consumer Affairs (DCA) entered into an agreement to settle litigation alleging misleading and confusing advertising practices. Under the terms of the Agreement, the company agreed to fully comply with the city's Consumer Protection Law in its newspaper and magazine advertising and to pay the city $295, 000.

Advertising Review

BBB has no information regarding advertising review at this time.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Reliability Report.

ID: 98010534
Report as of November 8, 2009 03:10
Copyright^© 2009 Better Business Bureau

BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.

BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.

BBB Definition:

scale -
BBB Rating Scale
A+
A
A-
B+
B
B-
C+
C
C-
D+
D
D-
F

BBB Definition:

resolved - The company resolved the complaint issues.

BBB Definition:

arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp

BBB Definition:

mediation - http://www.dr.bbb.org/ComSenseAlt/MedRules.asp

BBB Definition:

Arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp

BBB Definition:

Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.