BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Bank Midwest, A Division of NBH Bank, N.A.

Additional Locations

Phone: (800) 867-2265 Fax: (816) 472-5211 View Additional Phone Numbers 1111 Main St Ste 2800, Kansas City, MO 64105 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Full range of traditional banking products and financial services to commercial and consumer clients.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bank Midwest, A Division of NBH Bank, N.A. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Bank Midwest, A Division of NBH Bank, N.A.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 26, 2001 Business started: 01/01/1990 in MO Business started locally: 12/10/2010 Business under new ownership as of: 12/10/2010 Business incorporated 07/05/2011 in MO
Type of Entity


Business Management
Mr. Bill Ferguson, Executive Vice President, Consumer Banking Mr. Kevin Kramer, Executive Vice President, Commercial Banking Mr. G. Timothy Laney, President and CEO Client Services and Solutions, .
Contact Information
Principal: Mr. Bill Ferguson, Executive Vice President, Consumer Banking
Principal: Mr. Kevin Kramer, Executive Vice President, Commercial Banking
Principal: Mr. G. Timothy Laney, President and CEO
Business Category


Alternate Business Names
NBH Bank, N.A.
Business Management

In December 2010, Bank Midwest owned by Dickinson Financial Corporation, sold its traditional banking centers to NBH Holdings who retained the Bank Midwest name for those banking centers and their clients.  The in-store Wal-Mart locations that remained with Dickinson Fininancial Corporation were renamed Academy Bank-Midwest, a Division of Armed Forces Bank N.A.  Academy Bank - Midwest can be contacted at 866-868-9141.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.