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BBB Accredited Business since

MPP Co. Inc.

Additional Locations

Phone: (800) 747-4400 Fax: (913) 895-0607 View Additional Phone Numbers 8500 Shawnee Mission Pkwy, Merriam, KS 66202 http://www.mppco.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Service Contract Administration on cars, trucks, RV's, boats and powersports as well as Paintless Dent Repair, Paint Protection, Interior Protection, and Wheel and Tire Hazard Protection.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that MPP Co. Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for MPP Co. Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 29 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

29 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 17
Problems with Product/Service 11
Total Closed Complaints 29

Customer Reviews Summary Read customer reviews

2 Customer Reviews on MPP Co. Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: August 01, 1985 Business started: 07/07/1978 in KS Business incorporated 07/07/1978 in KS
Type of Entity

Corporation

Business Management
Mr. Darin Becker, National Claims Manager Mr. Gerald Lamb, Vice President Mr. Dan Mattox, President Mr. Glen Mayer, CFO
Contact Information
Customer Contact: Mr. Darin Becker, National Claims Manager
Business Category

AUTO WARRANTY SERVICE EXTENDED WARRANTY CONTRACT SERVICE COMPANIES

Alternate Business Names
Mechanical Protection Plan
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.