BBB Business Review

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BBB Accredited Business since

Jiffy Lube, Heartland Automotive Services, Inc.

Additional Locations

Phone: (816) 931-1955 Fax: (816) 931-9969 View Additional Phone Numbers 3201 Gillham Plz, Kansas City, MO 64109 View Additional Email Addresses ! There is an alert on Jiffy Lube, Heartland Automotive Services, Inc. !

Click for BBB Rating on Jiffy Lube, Heartland Automotive Services, Inc.

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Auto repair and service including oil and filter changes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Jiffy Lube, Heartland Automotive Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Jiffy Lube, Heartland Automotive Services, Inc.. BBB serving Dallas and Northeast Texas has the full report as that BBB handles all complaints for Jiffy Lube, Heartland Automotive Services, Inc..

Additional Information

BBB file opened: October 22, 1987 Business started: 09/01/1984 in TX Business started locally: 09/01/1984
Business Management
Mr. Jim Rodgers, Market Manager Ahmed Altaji, Store Manager Mr. Brent Brown #57309, Manager Store #3089 Mr. Robert Buchanan #58035, Mgr Tim Busey, DM Mr. Tim Butler, DM Johnnie Carter, MGR Mr. Scott Chrisman, Store Manager Jordan Darby, DM Nicholas Eastwood #64711, Manager Store # 3037 Mr. Danny Eitel, Guest Services Mr. Wiley Fisher, Store Manager Mr. Thomas Flora #59006, GM # 3041 Mr. Dave Garrett, IM Shannon Henningan, Store Manager Travis Insco # 59006, Manager Store #576 Jim Keith # 66752, Manager Store # 1460 Mr. Jeff Mehmood, Central Division Director of Operations Matt Peters, District Manager Michael San Agustin, DM Mike Seeley # 58072, Manager Store # 496
Contact Information
Customer Contact: Jordan Darby, DM
Principal: Mr. Jim Rodgers, Market Manager
Business Category


Alternate Business Names
Heartland Automotive Services, Inc. Jiffy Lube

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.