BBB Business Review

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BBB Accredited Business since

Butler's Muffler & Auto Repair

Phone: (913) 682-8443 Fax: (913) 682-8228 220 N 5th St, Leavenworth, KS 66048

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Butler's Muffler and Auto Repair offers auto repair service including custom exhaust, alignments, hitches and trailer light and axle repairs, shocks & struts, brakes, mufflers and much more including 6 months financing plans.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Butler's Muffler & Auto Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Butler's Muffler & Auto Repair include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Butler's Muffler & Auto Repair
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: October 19, 2006 Business started: 01/01/1959 in KS Business started locally: 01/01/1959 Business incorporated 02/16/1995 in KS
Type of Entity


Business Management
Mr. Dave Norwood, Owner Ms. Jan Rhoper, Manager
Contact Information
Principal: Mr. Dave Norwood, Owner
Customer Contact: Ms. Jan Rhoper, Manager
Business Category


Products & Services

Butler's Muffler & Auto Repair sells the following brand(s): Draw-Tite, Flowmaster, Magnaflow, Monroe

Butler's Muffler & Auto Repair offers the following product(s): Repair Parts &/or Installation, Tires, Trailer Hitches

Method(s) of Payment
Visa, MasterCard, Discover, American Express, checks, cash, and Wright Express cards
Alternate Business Names
Norwood Enterprises, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.