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Hendrick Toyota Scion sells new Toyota and Scion automobiles along with a selection of used automobiles of all makes and models.  Dealership is also a certified Toyota service and tire center for the Kansas City region with a Genuine Toyota parts and accessories shop for consumers and wholesalers alike. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hendrick Toyota Scion Merriam meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Hendrick Toyota Scion Merriam
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: February 12, 1987 Business started: 01/26/1987 in KS Business started locally: 01/26/1987
Type of Entity


Business Management
Mr. Randy Crowell, General Manager Ms. Christina Rose, Marketing, Public & Customer Relations
Contact Information
Principal: Mr. Randy Crowell, General Manager
Customer Contact: Ms. Christina Rose, Marketing, Public & Customer Relations
Business Category


Products & Services

Hendrick Toyota Scion Merriam sells the following brand(s): Scion, Toyota, TRD

Hendrick Toyota Scion Merriam offers the following product(s): All-Weather Mats, Battery, Brakes, Car Detail, Oil Changes, Remote Engine Start, Tires, Windshield Wipers

Hours of Operation
M: 9:00 AM - 8:00 PM
T: 9:00 AM - 8:00 PM
W: 9:00 AM - 8:00 PM
Th: 9:00 AM - 8:00 PM
F: 9:00 AM - 7:00 PM
S: 9:00 AM - 6:00 PM
Su: 12:00 PM - 5:00 PM
Sales: 9:00 AM - 8:00 PM
Parts: 9:00 PM - 7:00 PM
Service: 7:00 AM - 7:00 PM
Showroom: 7:00 AM - 7:00 PM
Method(s) of Payment
Cash, Check, Money Order, Visa, American Express, Master Card 
Refund and Exchange Policy

Company has provided BBB the following disclaimers that are listed on their websites: 

Disclaimers: Your use of this site and any services or software herein is at your sole risk.  This site and any such services and software are provided complimentarily on an "AS IS" and "AS AVAILABLE" basis.  The dealership makes no representations or warranties regarding this site, and hereby disclaims all implied warranties, including without limitation the warranty of merchantability fitness for a particular purposes and non-infringement.  Any electronic communications from dealership staff are not intended to be, and shall not be construed to be, a written agreement.  Vehicle orders made, whether or not you submit a deposit, are subject to availability of conforming goods and in no event will this dealership be liable for any damages if the vehicle is unavailable (including without limitation "cover" damages).

Limitation of Liability: In no event will the dealership or its owners or their parents or affiliates be liable for (i) any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of business profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use this website or any information or services provided on this website, even if the dealership has been advised of the possibility of such damages, or (ii) any claim attributable to errors, omissions, or other inaccuracies published on this website. IN NO EVENT WILL THE DEALERSHIP'S, ITS OWNERS' OR THEIR PARENTS' OR AFFILIATES' AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OF USE OR THE SITE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE, PRODUCT LIABILITY OR OTHER THEORY), WARRANTY OR OTHERWISE, EXCEED $100.  SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Alternate Business Names
Hendrick Scion Merriam Hendrick Toyota Merriam

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.