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BBB Accredited Business since
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Hendrick Toyota Scion sells new Toyota and Scion automobiles along with a selection of used automobiles of all makes and models. Dealership is also a certified Toyota service and tire center for the Kansas City region with a Genuine Toyota parts and accessories shop for consumers and wholesalers alike.
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A BBB Accredited Business since
BBB has determined that Hendrick Toyota Scion Merriam meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Randy Crowell, General Manager Ms. Christina Rose, Marketing, Public & Customer Relations
AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS AUTO REPAIR & SERVICE AUTO APPRAISERS
Products & Services
Hendrick Toyota Scion Merriam sells the following brand(s): Scion, Toyota, TRD
Hendrick Toyota Scion Merriam offers the following product(s): All-Weather Mats, Battery, Brakes, Car Detail, Oil Changes, Remote Engine Start, Tires, Windshield Wipers
Hours of Operation
|M||:||9:00 AM - 8:00 PM|
|T||:||9:00 AM - 8:00 PM|
|W||:||9:00 AM - 8:00 PM|
|Th||:||9:00 AM - 8:00 PM|
|F||:||9:00 AM - 7:00 PM|
|S||:||9:00 AM - 6:00 PM|
|Su||:||12:00 PM - 5:00 PM|
|Sales||:||9:00 AM - 8:00 PM|
|Parts||:||9:00 PM - 7:00 PM|
|Service||:||7:00 AM - 7:00 PM|
|Showroom||:||7:00 AM - 7:00 PM|
Method(s) of PaymentCash, Check, Money Order, Visa, American Express, Master Card
Refund and Exchange Policy
Company has provided BBB the following disclaimers that are listed on their websites:
Disclaimers: Your use of this site and any services or software herein is at your sole risk. This site and any such services and software are provided complimentarily on an "AS IS" and "AS AVAILABLE" basis. The dealership makes no representations or warranties regarding this site, and hereby disclaims all implied warranties, including without limitation the warranty of merchantability fitness for a particular purposes and non-infringement. Any electronic communications from dealership staff are not intended to be, and shall not be construed to be, a written agreement. Vehicle orders made, whether or not you submit a deposit, are subject to availability of conforming goods and in no event will this dealership be liable for any damages if the vehicle is unavailable (including without limitation "cover" damages).