BBB Business Review

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BBB Accredited Business since

Hendrick Chevrolet Shawnee Mission

Phone: (913) 384-1550 Fax: (913) 362-3719 8300 Shawnee Mission Pkwy, Mission, KS 66202 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


New Chevrolet Dealer, Pre-Owned Dealer, Certified Chevrolet and full-line GM Service provider, Largest GM Parts Department in the Midwest, Collision Center (Body Shop) that is a Direct Repair provider for most insurance companies.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hendrick Chevrolet Shawnee Mission meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Hendrick Chevrolet Shawnee Mission include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review on Hendrick Chevrolet Shawnee Mission
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 13, 1994 Business started: 01/27/1992 in KS Business started locally: 01/27/1992
Type of Entity

Limited Partnership (LP)

Business Management
Mike McGinley, General Manager
Contact Information
Principal: Mike McGinley, General Manager
Business Category


Products & Services

Hendrick Chevrolet Shawnee Mission sells the following brand(s): Chevrolet New vehicles amd a full line of GM Certified and Hendrick Certified Pre-Owned vehicles

Alternate Business Names
Hummer of Kansas City Superior Automotive Group Superior Chevrolet

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.