Business ProfileforLong Veterinary Clinic

I wish I could give 0 stars. We had our mini schnauzer spayed and I wish I would've spent more money going elsewhere. At first, I was told that I only needed to show her rabies tag. Then, when we arrived for the appt we were told that we needed the actual paper to show she had it. It would've been nice to know that, so we could've already had it sent to them. I called to check in on her and the receptionist didn't give me any updates on her. We stopped in around 4 and was told she's awake and they needed to get the charges ready. That it would be longer than 10 minutes. We decided to come home. Seriously, right as soon as we get home I get a phone call. I went to pick her up and the receptionist shoves the cone into her eyes without caring. Now , we had to take her to another vet and she had to have a round of antibiotics and they were surprised they didn't give her any pain medicine. I am very upset of how my baby was treated.

Shawna B****'s Miniature Schnauzer was presented to our hospital for routine ovariohysterectomy on 9/13/23 at 7:45 a.m. The ovariohysterectomy was performed that morning uneventfully. Bella recovered from surgery uneventfully. Her discharge notes were entered at 3:53 p.m. and she was discharged at 4:33 p.m. Bella did receive Buprenorphine pain medication as an injection post operatively. An Elizabethan Collar was placed over Bella's head at the time of discharge by one of the receptionists. Bella may have moved but this was not performed forcibly or maliciously. Every interaction with the client from drop off, phone conversation (s) and pick up was negative and confrontational. We are not the hospital for Shawna B****'s family. I do take offense with her statement insinuating she could have spent more and got more elsewhere. Long Veterinary Clinic has been in business for nearly 50 years. We keep our prices low, not because of poor service, lack of experience, lack of technology or lack of facilities, but because 80% of our clientele are hardworking blue collar people whom need some financial consideration.

My pup had an infection, so we had to take her to another vet. I would like my money back. I called and asked for a refund and I was given an excuse that the manager wasn't there. I was shown that my pup isn't important to you which breaks my heart. She is my everything.