BBB Logo

Better Business Bureau ®
Start With Trust®
Greater Kansas City

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Summit Media Solutions, Inc. and provide advertising solutions to help businesses connect with local consumers in the Kansas City Metro and surrounding areas, including St. Joseph. Product offerings include online search at, mobile marketing programs, reputation management and local print solutions.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Summit Media Solutions, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Summit Media Solutions, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Summit Media Solutions, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 20, 2004 Business started: 06/30/2003 in MO Business started locally: 06/30/2003 Business incorporated: 03/23/2003 in MO
Type of Entity


Business Management
Ms. Tammy Allison, Business Operations Mr. Todd Hagemann, VP General Sales Manager Ms. Amy Huffman, Customer Service
Contact Information
Principal: Ms. Tammy Allison, Business Operations
Principal: Mr. Todd Hagemann, VP General Sales Manager
Customer Contact: Ms. Amy Huffman, Customer Service
Business Category


Alternate Business Names Summit Publications, Inc. (Former Legal Name)

Additional Locations

  • 13905 E 39th St S Ste 202

    Independence, MO 64055

  • 404 S Jefferson

    Kearney, MO 64060 (816) 628-5492 (816) 903-4204

  • 7240 W 98th Terrace Bldg 8

    Overland Park, KS 66212

  • PO Box 1149

    Kearney, MO 64060


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Phone Numbers

  • (816) 903-4204(Phone)

Additional Web Addresses


Additional Email Addresses

  • - Customer Service
  • - eQuote
  • - Sales
Find a LocationX

  Change Location
Show Only Accredited Locations

Complaint Detail(s)

4/17/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Rude and unco-operative customer service. We have previously received phone books from Summit Media, and have asked to be taken off their delivery list. This past Thursday we received another unwanted book. A call was made to the mentioned company and asked that the phone book be picked up and again that our name be taken off the delivery list. The female representative told us it was our responsibility to dispose of their trash. We asked to speak to her supervisor, but was told one was not available, but she would tell a supervisor that a call back was requested. We have received none. This rude behavior reflects a very uneducated and untrained individual. The general public deserves a better response to a polite request. It is very likely this female has mistreated other phone callers and her supervisor needs to know her attitude is unacceptable.

Desired Settlement: Remove the book from our property and verify our addess is not on their delivery list.

Business Response:

I spoke with Mr. Vinyard on 4/1/14 apologizing for delivering a directory to his address. I assured him we would be out to collect our directory promptly and assured him their residence is on our do not deliver list. His directory was picked up first thing in the morning on 4/2/14.

We are a private, family-owned company that is fortunate to employ a great group of professional personnel.  That said-they are human beings, and despite the numerous procedures we have in place to try and eliminate all chance of error, we deal with a tremendous amount of information.  Errors, though rare, do occur-no matter how high our standards.

We apologize for any inconvenience this may have caused.