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BBB Accredited Business since
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Self Preparation Tax Software and Professional Tax Software
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A BBB Accredited Business since
BBB has determined that On-Line Taxes, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for On-Line Taxes, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 6 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||10|
Business ManagementPremkumar John, President Tammy Dockery, Executive Assistant Amy Robertson, Customer Service Manager
TAX RETURN PREPARATION COMPUTER SERVICES COMPUTERS-SOFTWARE & SERVICES
Alternate Business NamesOLT OnLine Taxes OLT PRO
724 Jules St
Saint Joseph, MO 64501 (816) 232-0095 Directions
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Additional Email Addresses
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: They have intercepted my federal government tax return and will not release it to me
Desired Settlement: I want my tax return given to me
Hello Ms. ***** **** ********,
I took the time to review what happened with your refund from the IRS. Upon review, I see you chose the "pay by refund" option in our website and used a bank product with our third party bank Santa Barbara Tax Products Group to pay for our services. When they received your refund from the IRS they attempted to deposit it into the bank account listed on your income tax return but it was returned to them by that bank. This occurs for various reasons. The most common reason is a typo in the account number. Once the ACH deposit was returned to SBTPG, they wrote and mailed you a check (02/22/2016) to your home address. If you have not received it, please watch for it in the mail. You can log into the SBTPG website to confirm this information: https://www.sbtpg.com/.
Please let us know if we can answer any questions.
On-Line Taxes, Inc.
|2/9/2016||Problems with Product/Service|
|4/25/2015||Problems with Product/Service | Complaint Details Unavailable|
|1/14/2015||Problems with Product/Service | Complaint Details Unavailable|
|4/29/2014||Problems with Product/Service | Complaint Details Unavailable|
|3/29/2014||Billing/Collection Issues | Complaint Details Unavailable|
Customer Reviews Summary