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BBB Accredited Business since

On-Line Taxes, Inc.

Phone: (816) 232-0095 Fax: (816) 232-1591 724 Jules St, Saint Joseph, MO 64501 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Self Preparation Tax Software and Professional Tax Software

BBB Accreditation

A BBB Accredited Business since

BBB has determined that On-Line Taxes, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for On-Line Taxes, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

10 Customer Reviews on On-Line Taxes, Inc.
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 10

Additional Information

BBB file opened: January 14, 2003 Business started: 01/01/1999 Business started locally: 01/01/1999
Business Management
Premkumar John, President Tammy Dockery, Executive Assistant Amy Robertson, Customer Service Manager
Contact Information
Customer Contact: Tammy Dockery, Executive Assistant
Principal: Premkumar John, President
Business Category


Alternate Business Names
OLT OnLine Taxes OLT PRO

Additional Locations

  • 724 Jules St

    Saint Joseph, MO 64501 (816) 232-0095


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/11/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: They have intercepted my federal government tax return and will not release it to me

Desired Settlement: I want my tax return given to me

Business Response:

Hello  Ms. ***** **** ********,


I took the time to review what happened with your refund from the IRS. Upon review, I see you chose the "pay by refund" option in our website and used a bank product with our third party bank Santa Barbara Tax Products Group to pay for our services. When they received your refund from the IRS they attempted to deposit it into the bank account listed on your income tax return but it was returned to them by that bank. This occurs for various reasons. The most common reason is a typo in the account number. Once the ACH deposit was returned to SBTPG, they wrote and mailed you a check (02/22/2016) to your home address. If you have not received it, please watch for it in the mail. You can log into the SBTPG website to confirm this information:

Please let us know if we can answer any questions.

Best Regards,

***** *******

On-Line Taxes, Inc.




2/9/2016 Problems with Product/Service
4/25/2015 Problems with Product/Service | Complaint Details Unavailable
1/14/2015 Problems with Product/Service | Complaint Details Unavailable
4/29/2014 Problems with Product/Service | Complaint Details Unavailable
3/29/2014 Billing/Collection Issues | Complaint Details Unavailable

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

10 Customer Reviews on On-Line Taxes, Inc.
Neutral Experience (0 reviews)
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