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A BBB Accredited Business since
BBB has determined that H & R Block Inc., U.S. Headquarters meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for H & R Block Inc., U.S. Headquarters include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 744 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||559|
|Total Closed Complaints||744|
Additional Complaint Information
This report reflects national complaint activity. All complaints concerning H&R Block, Inc. and H&R Block Mortgage is sent to the Kansas City Better Business Bureau for processing.
On March 11, 2013, H&R Block has made a public statement on IRS Form 8863 issue. H&R Block has confirmed with the IRS that there was an issue with a limited number of software company products that affected some tax returns filed between Feb. 14 and 22, 2013. These affected returns included certain education tax credits claimed on Form 8863, which has affected and delayed tax returns. H&R Block states they regret this inconvenience and has worked with IRS to expedite a solution to this issue for affected clients.
The IRS has informed H&R Block and other impacted providers that they are currently processing these returns and should be able to more accurately provide refund timelines via its “Where’s My Refund?” website. It may take up to 4-6 weeks to process your return. However, some H&R Block clients are already reporting a change in their refund status since the IRS began processing these returns.
Affected clients can read H&R Block's full public statement to find out if additional steps are needed to resolve issue at http://www.hrblock.com/lp/public-statement-8863.html or call their local H&R Block office or 800-HRBLOCK.
Type of Entity
Business ManagementBill Cobb, President/CEO Ms. Susan Preziosa, VP Client Services Organization
TAX RETURN PREPARATION FINANCIAL SERVICES
Alternate Business NamesH&R Block H&R Block Tax Services LLC HRB Tax Group, Inc
Please visit H&R Block's website, www.hrblock.com, for an up to date listing of year round and seasonal locations, hours of operation and contact information.