BBB Accredited Business since
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Aspen Contracting Inc. is a home improvement company providing the services of roofing, siding & guttering.
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A BBB Accredited Business since
BBB has determined that Aspen Contracting, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Aspen Contracting, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 29 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||24|
|Total Closed Complaints||29|
Additional Complaint Information
Headquarters for Aspen Contracting, Inc. is located in Lees Summit, Missouri. Aspen Contracting has several locations throughout the United States. Any complaints submitted by customers nationwide are centrally processed through BBB Serving Greater Kansas City. Complaint volume listed above is a nationwide company total within the past 3 years. Use the Find a Location feature above to view a listing of Aspen's locations.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementPat Nussbeck, President
ROOFING CONTRACTORS SIDING CONTRACTORS GUTTERS & DOWNSPOUTS HOME IMPROVEMENTS
Alternate Business NamesASI Contracting
Additional Tradenames, Addresses & Phone Numbers
In Colorado, Minneapolis, Nebraska, Wisconsin and Wyoming, Aspen Contracting Inc. is doing business as ASI Contracting because the Aspen name was not available in those states.
4141 NE Lakewood Way
Lees Summit, MO 64064 Directions
104 N Main St
222 Jefferson Blvd Ste 200
45 Memorial Circle
84 State St
4460 State Hwy 30
14 Centre St
50 Weston St
398 Pennsylvania Blvd
1377 Clairton Blvd
2595 Interstate Drive Suite 103
2909 Windmill Road Suite 6
414 Blair Avenue
209 Washington St W
50 W Broad St Ste 1800
601 Abbot Rd
251 E Ohio St Ste 500
421 W Main St
1201 Hays St
40 Technology Pkwy S Ste 300
818 Tom Hall St STE 118
506 S President St
2908 Poston Ave
327 Hillsborough St
1111 E Main St
301 W Platt St Ste 364
3261 Forest View Rd # B2
505 5th Ave, Ste. 729
8040 Excelsior Dr Ste 400
316 N 5th St PO Box 1695
Bismarck, ND 58502 | Additional Information
380 Jackson St, Ste. 700
1002 W 29th St N
1215 Mount Rushmore Rd
16934 Frances St Ste 200
200 SW 30th St
233 S 13th St # 1900
503 S Pierre St
1821 Logan Ave
125 Lincoln Ave Ste 223
4411 Lonesome Dove Dr.
320 Somerulos Street
1560 Broadway STE 2090
300 S Spring St Ste 900
115 SW 89th Street
12550 W Explorer Drive, Ste. 100
2338 W Royal Palm Rd, Ste. J
2180 S 1300 E Ste 650
2180 S 1300 E Ste 650
2018 Main St., Ste. 9
3201 Hesper Rd Ste 5
4729 N Depauw St
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Additional Phone Numbers
- (816) 246-4545(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Contracted with Aspen to repair hail damage to my house. 1st representative quit company the day after inspection. 2nd representative got terminated by company 2 weeks after taking job. When contacted the rep said He had contacted insurance carrier about a supplemental claim but never had. After 2 more weeks and several non return of calls, I finally talked to a manager from the Georgetown office who informed me of the reps termination. He knew nothing of me or my or my contract with them to fix the house but assured me that the terminated representative was very trustworthy and had "probably" issued the supplement and offered to send another representative to take care of my job. when informed of my dissatisfaction with their business and of my signed contract w them, He informed me the contract meant nothing. At this time I informed Him that I would be finding another contractor and He agreed that was best. This is the worst I' ve ever been treated by a business. They are stormchasers and do not give any regard to their customers needs. I wouldn't recommend this company for anything. I was patient with this. My new house in need of repair with winter setting in. they cut a piece of siding off the front of my house to match the repair. That's the last I've seen of them. My house still has storm damage after 2 months plus has a hole in the siding that they created.
Desired Settlement: Come back and replace vinyl siding they cut off front of house. And in future put some thought into the people that they contract to do repairs for. Its our home. And no one I know wants expensive repairs hanging over their heads. Do what you say you will in a timely fashion.
Business Response: We are not stormchasers as this homeowner has in put in his comments, we have been doing work in and around the Lexington, KY area since 2006. We have had our license in the area since 2006. We will continue to do work in and around the area for many years to come. The homeowner must of not have thought this before or got some crazy idea because he signed a contract with us so obviously he did research on us because no one would just sign a contract to do repairs on someones house without looking into them.
Aspen provided a free no obligation inspection to the homeowner the homeowner and stated that we felt there was enough damage to call the insurance company. The insurance company came out to the house and didn't pay for complete replacement just repairs. We wrote up an estimate and took photos and sent them to the inside adjuster of the homeowners insurance company. We cannot make the insurance company pay for anything or come back out. We have to send in estimates and photos, wait for them to reschedule an appointment to come back out with the homeowner. We don't have any control over if and when the insurance company will come back out, they have a a contract with the homeowner. The homeowner had some siding damaged and we explained that if the siding wasn't available then they would owe to pay for the entire side of siding but the only way to do that is to take a piece of siding off and send it off to a company called **** to get a report back to provide to the insurance company, the homeowner was fine with that. When the homeowner stated to the manager that he didn't want to use us anymore then we said fine(even though we had done a lot of leg work). We will certainly come back out and put the piece of siding back on the house. When a homeowner signs a contract to do work based off the insurance scope of loss and then doesn't agree with their scope of loss and wants us to work with them to get more approved we can't start the work. The homeowner has a problem with their insurance company not the Aspen.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Business Response: We have documented proof we sent things to the insurance company. Just because right when he called we didn't know his name off the top of our head doesn't mean his stuff wasn't in our system. We have thousands of homeowners and we don't know everyone right off the top of our head, that is why we keep a sophisticated document managers service to keep track of every inspection. He should have made a complaint to the BBB on his insurance company not us. We tried to get items paid for but we can't force the insurance company to do anything. Its not our fault he is mad all his neighbors got a new roof and he didn't. We don't need to spin it in any way.
Fact-we stated we would do a free inspection-we did
Fact-we said we would write up a scope of loss(cost money-didn't charge to homeowner) we did
Fact-we said we would order a aerial measurements of his house(cost money-didn't charge to homeowner) we did
Fact-we said we would send in a supplement to insurance company-we did
Fact-insurance company isn't paying for damage-that is between homeowner and insurance company
Fact-We told homeowner he could be let out of a contract after we did all that work and used money/time to perform that work
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
|12/31/2014||Problems with Product/Service | Complaint Details Unavailable|
|12/1/2014||Problems with Product/Service | Complaint Details Unavailable|
|11/11/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Aspen re-roofed our home mid-October and did substantial damage to trim and siding on my home. Numerous shingles appear to not be tacked down properly. After numerous calls to general management, no calls have been returned. I will take matters into my own hands soon if this is not resolved and damages are repaired.
Desired Settlement: I feel Aspen is responsible for replacing trim and siding damaged and repaint. I feel they need to come back and finish tacking down shingles. This needs to get done before I complete payment.
Problems with Product/Service
Read Complaint Details
Complaint: On 4/22/14 **** *****, representative of Aspen Contracting Inc came to our house to finalize the details of replacing the roof, gutters and window in the master bathroom. Upon this agreement, it was agreed that not all the work on the originial claim would be completed so that we would only have to pay $900 deductible. The roof was replaced, the back gutters were replaced (after repeated phone calls) but the window was not replaced. Aspen billed the insurance company for more than was completed and now is threatening us to put a lien on the house for non payment when we have the $900 but they are asking for over $1700 which some of the work was not completed such as the roof on out back shed, not completed, replacment of the joints on the main roof and vents, not completed. However it was billed to the insurance that it was completed. On 7/23/14, we recieved a letter from Aspen stating that they were going to place a lien on the house if the $1700 payment is not recieved. We as well as our insurance company (******* ********* - ****** ***** ******) have tried to contact **** ***** on several occasions with no response.
Desired Settlement: We would like to pay the $900 deductible as agreed initially and the case be settled. Also a refund might be owed to the insurance company for fraud for improperly billing the invoice. We also would like the window to be fix as agreed.
Consumer Response: Yes I would be able to send what little documentation we do have... however I do not have a scanner to be able to scan the documentation we have. is there another way to get the documentation to you?
Business Response: This homeowner paid us in full on 7/24/14. We agreed with her that we weren't doing anymore additional work and she was paid in full.
We called homeowner and they stated that they are fine with everything, they didn't think the complaint actually got submitted
Don't think this should be a complaint,
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