This Business is not BBB accredited
KC Home Inventory
Phone: (800) 631-7022 Fax: (888) 607-4429 View Additional Phone Numbers 12120 State Line Rd # 233, Leawood, KS 66209
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Provides third party home and business inventory designed to maximize your insurance claim.
On 7/17/2014 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
- 6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for KC Home Inventory include:
- Failure to respond to 1 complaint filed against business
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Rick Bell, Owner
PROFESSIONAL SERVICES (GENERAL)
Alternate Business NamesKCHI, LLC
THIS LOCATION IS NOT BBB ACCREDITED
12120 State Line Rd # 233
Leawood, KS 66209 (800) 631-7022 Directions
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Additional Phone Numbers
- (913) 341-5617 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|2/15/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: After purchasing their product on their website, I had additional questions concerning the delivery date in addition to other business related questions and the toll free number that is heavily advertised to call for more information is NEVER answered. The call is answered with a message that they are helping other customers and to leave a message. Not only is this message being received from 10am EST to 5pm EST I left 2 voicemail messages and sent 2 emails for which I have not received a return call from either source.
Desired Settlement: The 2-3 day delivery date for the full business package that I ordered has passed; so at this time and in light of the lack of customer service, I have no faith or confidence in KC Inventory to provide the service and support they advertised so I would like my credit card refunded for the total amount of $371.50.
Business Response: ******* ****** did return her package and was promptly refunded on 11/27/2013.
KC Home Inventory
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