This business is not BBB accredited.

KC Home Inventory

Phone: (800) 631-7022 Fax: (888) 607-4429 View Additional Phone Numbers 12120 State Line Rd # 233, Leawood, KS 66209 http://www.kchomeinventory.com


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Description

Provides third party home and business inventory designed to maximize your insurance claim.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for KC Home Inventory include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for KC Home Inventory include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on KC Home Inventory
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 02, 2004 Business started: 01/01/1993 Business started locally: 01/01/1993
Business Management
Mr. Rick Bell, Owner
Contact Information
Principal: Mr. Rick Bell, Owner
Business Category

PROFESSIONAL SERVICES (GENERAL)

Alternate Business Names
KCHI, LLC

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    12120 State Line Rd # 233

    Leawood, KS 66209 (800) 631-7022

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/1/2014 Advertising/Sales Issues
2/15/2014 Problems with Product/Service
12/17/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After purchasing their product on their website, I had additional questions concerning the delivery date in addition to other business related questions and the toll free number that is heavily advertised to call for more information is NEVER answered. The call is answered with a message that they are helping other customers and to leave a message. Not only is this message being received from 10am EST to 5pm EST I left 2 voicemail messages and sent 2 emails for which I have not received a return call from either source.

Desired Settlement: The 2-3 day delivery date for the full business package that I ordered has passed; so at this time and in light of the lack of customer service, I have no faith or confidence in KC Inventory to provide the service and support they advertised so I would like my credit card refunded for the total amount of $371.50.

Business Response: ******* ****** did return her package and was promptly refunded on 11/27/2013.

 
**** ****
KC Home Inventory

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

******* ******