BBB Accredited Business since
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This company is a moving and storage business that transports household goods. They provide service nationwide.
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A BBB Accredited Business since
BBB has determined that Carlyle Van Lines, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Carlyle Van Lines, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||7|
Type of Entity
Business ManagementRoy Carlyle, President Bill Carlyle, Exe. Vice President Gina Carlyle, Human Resource Director Terry Fockler, Vice President
MOVERS MOVING / STORAGE COMPANIES
801 W Young Ave
Warrensburg, MO 64093 (660) 747-8128 (800) 356-4194 Directions
PO Box 47
Warrensburg, MO 64093
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Additional Phone Numbers
- (660) 747-8128(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: Contacted ******* Van Line to resolve issue via their dispatch with delivery truck. The Kenworth delivery truck (***: *******) blockaded a government officials driveway and refused to move truck after numerous request. The two individuals then came forth after govt official departed through a residential lawn. The two individuals, male & female, confronted homeowners and it was apparent that both individuals were under the influence of some sort of drug, possibly methamphetamine. Because of their lack of courtesy and disregard to neighbor's property, the trash collection was not serviced due to ******* Van Line's Moving Truck. After several contacts with ******* Van Lines asking about compensation for trash fees for which they are responsible for because of their obstruction, all phone conversations with this firm end with a dial tone hang up.
Desired Settlement: Letter to Government Commander stating why official was obstructed from departing from their house in order to report for official ordersCompensation for trash pickup fees later accrued due to obstruction of moving truck
Business Response: Dear **. *********,
I want to extend to you my sincerest apology for the impression you have of ******* Van Lines. If you will call me directly, I will make sure you are compensated for the missed trash removal. My phone number is ###-###-#### or ###-###-#### or my cell phone number is ###-###-####.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|11/19/2013||Problems with Product/Service|