BBB Accredited Business since
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Nationwide Residential and Commercial Relocation Services
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A BBB Accredited Business since
BBB has determined that ABC/Fry-Wagner, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for ABC/Fry-Wagner, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementLarry D. Fry, President Ms. Rita Payne, Customer Service Manager
MOVERS MOVING / STORAGE COMPANIES
Alternate Business NamesAdvantage Moving System Fry & Associates, Inc. Fry Wagner Distribution System Fry-Wagner Moving & Storage
15850 Santa Fe Trail Dr
Lenexa, KS 66219 (913) 541-0020 (800) 394-0049 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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- Problems with Products or Services
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BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (800) 394-0049(Phone)
- (913) 905-1018 (Fax)
Additional Email Addresses
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|11/20/2014||Problems with Product/Service | Complaint Details Unavailable|
|7/10/2014||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: Fry Wagner damaged some of our furniture during move. They sent a repair company to investigate and now we cannot get any reply from either party.
Desired Settlement: We want our damaged furniture repaired
On 7/29/13 we received a claim form for damages for our customer ***** ********. Fry-Wagner claims adjuster, emailed the customer acknowledging the claim form was received and Furniture Caretakers would make contact to schedule an inspection of the items. This email also advised the customer they had full value protection with a $250.00 deductible. An inspection request was sent and on 8/8/13 Furniture Caretakers responded that the inspection was set for 8/12/13. On 9/17/13 our customer contacted Furniture Caretakers directly for an update and they directed her back to Fry Wagner. The Fry-Wagner claims adjuster advised Furniture Caretakers that she had not received the inspection report, which they then forwarded right away. On 9/18/13 our claims adjustor emailed the customer Fry-Wagner’s settlement position and apologized for the delay. A check request was submitted on 9/19/13 and mailed to the customer on 9/23/13. The customer was also emailed a copy of the check and settlement letter that was placed in the mail that same day. The claim is now settled and closed.