BBB Accredited Business since

ABC/Fry-Wagner, Inc.

Phone: (913) 541-0020 Fax: (913) 541-9222 View Additional Phone Numbers 15850 Santa Fe Trail Dr, Lenexa, KS 66219 View Additional Email Addresses http://www.fry-wagner.com


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Description

Nationwide Residential and Commercial Relocation Services


BBB Accreditation

A BBB Accredited Business since

BBB has determined that ABC/Fry-Wagner, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for ABC/Fry-Wagner, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on ABC/Fry-Wagner, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 01, 1981 Business started: 01/01/1908 in MO Business started locally: 05/01/1981 Business incorporated 06/19/1981 in KS
Type of Entity

Corporation

Business Management
Larry D. Fry, President Ms. Rita Payne, Customer Service Manager
Contact Information
Principal: Larry D. Fry, President
Customer Contact: Ms. Rita Payne, Customer Service Manager
Business Category

MOVERS MOVING / STORAGE COMPANIES

Alternate Business Names
Advantage Moving System Fry & Associates, Inc. Fry Wagner Distribution System Fry-Wagner Moving & Storage

Additional Locations

  • 15850 Santa Fe Trail Dr

    Lenexa, KS 66219 (800) 394-0049 (913) 541-0020

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/20/2014 Problems with Product/Service | Complaint Details Unavailable
7/10/2014 Problems with Product/Service | Complaint Details Unavailable
10/17/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Fry Wagner damaged some of our furniture during move. They sent a repair company to investigate and now we cannot get any reply from either party.

Desired Settlement: We want our damaged furniture repaired

Business Response:

On 7/29/13 we received a claim form for damages for our customer ***** ********.  Fry-Wagner claims adjuster, emailed the customer acknowledging the claim form was received and Furniture Caretakers would make contact to schedule an inspection of the items.  This email also advised the customer they had full value protection with a $250.00 deductible.  An inspection request was sent and on 8/8/13 Furniture Caretakers responded that the inspection was set for 8/12/13.  On 9/17/13 our customer contacted Furniture Caretakers directly for an update and they directed her back to Fry Wagner.  The Fry-Wagner claims adjuster advised Furniture Caretakers that she had not received the inspection report, which they then forwarded right away.  On 9/18/13 our claims adjustor emailed the customer Fry-Wagner’s settlement position and apologized for the delay.  A check request was submitted on 9/19/13 and mailed to the customer on 9/23/13. The customer was also emailed a copy of the check and settlement letter that was placed in the mail that same day. The claim is now settled and closed.