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          Shepherd Enterprises has 1 locations, listed below.

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            Business ProfileforShepherd Enterprises

            Home Improvement
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/5/2011

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Home improvements including concrete work, flooring, complete renovations, additions, garage builds and remodeling of all kinds.

            Business Details

            BBB File Opened:
            12/5/2011
            Years in Business:
            18
            Business Started:
            4/1/2006
            Business Incorporated:
            5/26/2022
            Accredited Since:
            12/5/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Shepherd Enterprises GC LLC
            Business Management
            • Ms. Jacquelyn Shepherd, CEO
            • Dustin Dennison, Vice-President
            Contact Information

            Principal

            • Ms. Jacquelyn Shepherd, CEO
            • Dustin Dennison, Vice-President

            Customer Contact

            • Ms. Jacquelyn Shepherd, CEO

            Industry Tip

            BBB Tip: How to make your next home improvement project a success

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/29/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Paid them to do a job in 2019. They didn't pull permits as required. They did the job wrong and local inspector required an engineering drawing and said they should have pulled a permit for the work. Contractor sent me an engineer I can use to satisfy my curiosity...they didn't believe the building inspector came by at all. After several emails in April 2020 they said they would hire the engineer. Engineer comes out and sure enough he says they did it wrong. They agree to fix it by February of 2021. February rolls around and nothing is done. Then in March they say it will cost a little under 8K to fix it correctly. After much debate we decided to pay them and let them fix their screw up. They ask for half down and we give them the funds in April 2021. I had to check in every 3-4 weeks to get status updates and they kept saying the steel company couldn't get them the beams. We use a fabricating shop to do some work at our facility for us and he says he can get the beams, no problem. Fast forward to November 2021 they come to us saying they do not have the time or manpower to do the job. The say they will give us a refund of our deposit so we can hire another contractor to fix their work. At this point we just want it done so we tell them to send us our deposit back, which was a little under $4K. They send us a check for just over $1700. When I ask when we will see the rest of our deposit they tell us they payed out what was owed after expenses. They say since they had to pay for an engineering drawing and permit so they kept over $2100. They did the job wrong in the first place, blew us off for over a year and then said they didn't want to do the job and agreed to refund our deposit. They never said a word about keeping a majority of our deposit. I have close to a hundred emails to back up everything I have said. Too many to attach to the supporting documents but will forward them to anyone who needs them if necessary.
            Read More

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB of Midwest Plains

            BBB Reports On

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