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Find a Location

Burge Fence & Iron has 1 locations, listed below.

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    Business ProfileforBurge Fence & Iron

    Fence Sales

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    6770 W 152nd Ter, Overland Park, KS 66223-3172
    BBB File Opened:
    3/1/1920
    Years in Business:
    104
    Business Started:
    1/1/1920
    Business Started Locally:
    1/1/1920
    Business Incorporated:
    2/11/1976
    Type of Entity:
    Corporation
    Alternate Business Name
    • Tom Burge Fence & Iron Inc.
    Business Management
    • Mr. Tom Burge Sr., Owner
    Contact Information

    Principal

    • Mr. Tom Burge Sr., Owner

    Customer Contact

    • Mr. Tom Burge Sr., Owner
    Additional Contact Information

    Fax Numbers

    • (913) 681-7772
      Other Fax

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/14/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    I contacted ***** Fence & Iron to have a cedar privacy fence with 2 gates installed in 2021. ***** Fence & Iron put the project on a waiting list while I paid the deposit towards the $7,800 project costs, and the fence was installed in May of 2021. Then around 6 - 8 months later, I had 4 x 4 posts leaning and twisting, causing the nails of the cedar panels to pull away from the posts. Also had the front gate hitting on the posts and the gate would not open or close without using force. ***** Fence & Iron sent out a couple of guys to repair and I was told then that the posts used should have never been used because they were not straight when installed. The posts were replaced. The gate was trimmed off with a saw to allow it to open and close. 1 year from the install I called, emailed, sent texts and included pictures of more posts twisting, leaning, and nails pulling away from the posts. This time the back gate was not closing or opening due to the gate hitting on the posts. ***** Fence & Iron sent out another crew to fix. The posts that were supposedly reset are leaning and the back gate was sawed off with a circular saw in which now has a board wider at the bottom and smaller at the top with all kinds of saw cuts along the edge with splinters. I also have a front corner post with nails pulling out away from the panel I can stick my hand through it. I finally called ***** ***** which operates his own business in fencing and he then gave me a number to call at ***** Fence & Iron that belonged to the person who operates the business which was his brother ****. I then called the number and started speaking to **** about the issues, he then put me on hold and finally I began explaining to him again what the issues of the posts were, he then told me he would have to call me back. I then missed the return call, called him back and the phone went to voicemail. I haven't heard back from **** with a voicemail or even a visit at my house. I also sent pictures.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lynne S

    5 stars

    09/27/2021

    Very friendly staff! Able to complete desires of fence in an appropriate amount of time. Working with ******************* made this process go smoothly! Im in love with my fence and my doggies approve of it!

    Local BBB

    BBB of Midwest Plains

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