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          McCarthy Olathe Hyundai has 1 locations, listed below.

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            Business ProfileforMcCarthy Olathe Hyundai

            New Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Retail New (Hyundai) and Used Vehicles (all makes and models) with financing, service, parts and collision repair.

            Business Details

            BBB File Opened:
            5/22/2009
            Years in Business:
            20
            Business Started:
            1/1/2004
            Type of Entity:
            Corporation
            Alternate Business Name
            • McCarthy Auto Group
            Business Management
            • Ms. Mikelle Barnhart, Director of Human Resources
            • Mr. John C. McCarthy, Owner
            Contact Information

            Principal

            • Ms. Mikelle Barnhart, Director of Human Resources
            • Mr. John C. McCarthy, Owner

            Customer Contact

            • Ms. Mikelle Barnhart, Director of Human Resources

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/05/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            Purchased a new vehicle from McCarthy Hyundai in August. Have had several issues with the car since we drove it off the lot (wireless chargers not working, doors not opening correctly, etc). Was not told we would only receive one key until vehicle paperwork was signed. Was then told that we couldn't use the digital key unless we had an android phone (again, wasn't given this information until AFTER purchase). Was told that we could purchase a secondary key from the parts department at our expense. Title paperwork was filled out incorrectly on their end, which cost us two afternoons at the DMV. However, the most egregious fact is that between August when we purchased the car and today (12/5), according to my records I have called, emailed, texted, or used the site chat functions on 13 different occasions to try to resolve these issues, and have not received a single call back from the dealership with any attempt on their end to make amends. Not one. The only callback I received was after leaving a 1-star review. On that callback the representative (***** ******) promised he would resolve the issues and get back to me immediately. That call was on 11/10. It is now 12/5.

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Nicole N

            1 star

            02/24/2024

            Horrible liars who will tell you anything to get the sale and then hide the lies in the contract fine print. Go anywhere else!!! They encourage (including the managers) misconduct and manipulation.

            Local BBB

            BBB of Midwest Plains

            BBB Reports On

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