Business ProfileforLegends Honda

After finding a Malibu on their website I was told by *********** that the car we need to be uploaded to the *********** car loan module. This is so that me and *********** can go over financing. At the start the sales agent refused to upload the car to the *********** car loan module app. After going back and forth with the car dealership and ***********. *********** just found me a car that was similar and price and we went over all the financial details. Next Step was to have my mechanic come and look at it. I scheduled a day on Thursday in the mechanic called the salesperson on Wednesday to let him know that he will be there Thursday. The sales agent never called my mechanic back. So my mechanic called the dealership back and was told that the car is not available and he can try to see it on Friday. This was a waste of time and my money. Because I was reassured by Honda that the car will be ready on Thursday. Dealership never reached out to me to let me know that they changed the date. And different sales agent give different opinions on why the date was changed.

Its sure unfortunate that you feel this way. I just reviewed every interaction that our team had with you via email and text and to the contrary of this reviewwe actually accommodated your loan with Cap One as you asked. We also pulled the car to the side and sat the keys aside for the day that you requested. Your mechanic actually called us and let us know it would be the following day. We then received a call from your mechanic saying that youd cancelled the inspection. Thats when we reached out and you let us know that you were cancelling the transaction. I would be happy to share the emails,texts, recordings or whatever youd like if it would make you feel better about the transaction. Thanks for your feedback. I sincerely hope you find just what youre looking for. -Duce Lett (General Manager)