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          Find a Location

          Kenny Thomas Olathe Toyota has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Kenny Thomas Olathe Toyota

              685 N Rawhide Dr Olathe, KS 66061-3688

              BBB Accredited Business
            • Kenny Thomas Olathe Toyota

              1501 E Santa Fe St Olathe, KS 66061-3642

              BBB Accredited Business

            Business ProfileforKenny Thomas Olathe Toyota

            New Car Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/17/1995

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Kenny Thomas Olathe Toyota has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Kenny Thomas Olathe Toyota

                685 N Rawhide Dr Olathe, KS 66061-3688

                BBB Accredited Business
              • Kenny Thomas Olathe Toyota

                1501 E Santa Fe St Olathe, KS 66061-3642

                BBB Accredited Business
              BBB File Opened:
              1/17/1995
              Years in Business:
              29
              Business Started:
              11/1/1994
              Business Started Locally:
              11/1/1994
              Accredited Since:
              1/17/1995
              Alternate Business Name
              • Olathe Toyota
              Business Management
              • Mr. Kenny Thomas, President
              Contact Information

              Principal

              • Mr. Kenny Thomas, President
              Additional Contact Information

              Fax Numbers

              • (913) 780-9614
                Primary Fax

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/11/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              About a year and a half ago I bought Kia from this business. The have a great free warranty. But even though the in house warranty was in place the business does not have anyone on the weekends who can work on any car that is not a Toyota. I finally was able to make an appt on a weekday and requested a full diagnostic workout. I was then told that they don’t do that there and I need to take my car to a Kia dealer. I was previously specifically told by the owner that if I could bring my car in during the week all of that could be taken care of. I asked about how warranty work is carried out. I was told I would always need to use a Kia dealer. This was not stated anywhere in my contract or warranty information. Had I been told this I never would have bought the car from them. I have 2 jobs and it would be incredibly difficult to try to take my car somewhere other than where I bought it. They were so anxious to sell me the car that they left out crucial information that really affects my ability to get my car diagnosed and checked as the warranty states. I fell like I deserve some type of compensation for the hassle I will endure going forward due to their non-disclosure of these facts. I am mostly happy with the car except for the fact that some of the sensors have not worked correctly since day one. This is also covered in an extended warranty that I purchased. I will have to try to about finding a way to get the car to a Kia dealer.
              Read More

              Customer Reviews

              4 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kevin M

              1 star

              07/26/2023

              I was working to buy a used car from Olathe Toyota. We had been in to look at the car over two days, but had to do a lot of work over the phone for logistic reasons. We had been working with the salesman ***************, who stated that we had an agreement and wanted to move forward. I had a cashier's check made, and were on our way into the dealership, as he hadn't returned my calls for over 2 hours after sending me an invoice for the final amount. When I called the manager, he stated that the car was sold 15 minutes ago. I asked what about our agreement, and he declined any further information and ended the conversation. After spending two days working on a car after dealing with issues from my wife being in a wreck, they totally used us as a bargaining chip and cut us out, and then stopped answering or possibly even blocked my phone calls. I will never work with this dealership again.

              Local BBB

              BBB of Midwest Plains

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