November 23, 2011 – Release Immediately
Phishing Scam Using the BBB Name
Businesses across the country have been receiving a spam email purporting to be from the Council of Better Business Bureaus (CBBB) regarding a complaint and referencing a complaint ID#. These emails contain links to firstname.lastname@example.org, email@example.com, and/or www.bbb.org. These links are forged and did not come from any BBB system. The links will take you to different sites that have been hacked. Do Not click on it because it will likely contain a virus. If you have already clicked on it, please have your IT department run a virus scan on your computer.
Your BBB does not send emails of this nature to businesses or consumers. BBB IT staff and legal team are working swiftly and diligently to track down what is happening and will take appropriate action to protect our trademark. Below is a version of the scam email.
From: firstname.lastname@example.org [mailto:email@example.com]
Sent: Wednesday, November 23, 2011 6:26 AM
Subject: Complaint # 22101311
The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you.
The details of the consumer's concern are included on the reverse.
Please review this matter and advise us of your position.
As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.
We encourage you to use our ONLINE COMPLAINT system to respond this complaint.
The following URL (website address) below will take you directly to this complaint and you will be able to enter your response directly on our website:
About The BBB. The BBB is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. The BBB provides objective advice, free BBB Reliability Reports™ and charity BBB Wise Giving Reports™ as well as educational information on topics affecting marketplace trust. To further promote trust, the BBB also offers complaint and dispute resolution support for consumers and businesses when there is a difference in viewpoints. The BBB of Greater Iowa, Quad Cities and Siouxland Region was founded in 1941 and is one of 116 BBBs. Locally, the BBB has 3,200 Accredited Businesses and provides reports and information throughout the country. Contact the BBB at 1-800-BBB-1600 or firstname.lastname@example.org or on the web at iowa.bbb.org.