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Haggerty Windows & Siding LLC

(515) 953-69992771 104th St Ste A, UrbandaleIA 50322-3883 Send email to Haggerty Windows & Siding LLC

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BBB Accreditation

A BBB Accredited Business since 01/07/2008

BBB has determined that Haggerty Windows & Siding LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Haggerty Windows & Siding LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
11/04/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Repair Complaint Issue

Complaint: New window has loose weather stripping looping away from the window frame
I purchased 3 new windows and they were installed in February. When it was warm enough in April, I opened the double hung. A piece of weatherstripping was hanging below the window. Called in May for someone to come out and fix as the windows have a lifetime guarantee. They said someone would call me. Called again in late June/early July and was again told someone would contact me. At their booth at the Iowa State Fair, I spoke to someone in person. He showed me how to find the number of the window and told me to call. I called the following week and he told me someone would call to resolve the issue. I again waited a couple weeks to no avail. I then emailed the owner, Mike Haggerty, and told him everything that had happened as described above. He emailed back, told me he was sorry, and that he would have "*****" get hold of me, plus maybe a representative from ********* ******** The following 2-3 weeks, I emailed him every Monday to inform him I had not heard anything the prior week. Now it is middle of October and nothing has been done, not even a phone call.

Initial Business Response
We are in the process of handling this. It is a very small repair, and it does not make her window any less energy efficient or prevent it from working properly. All we have to do is pull the weatherstripping out and put it back in the track. I have got in contact with our measure guy who left her two messages two weeks ago to schedule the repair, and she never got back to him. It has taken us way too long to get to her, and we will ASAP. As for her thinking that we should give her a couple new windows because of a loose peice of weatherstripping, we are not willing to do that.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

01/03/2013Problems with Product / Service

Industry Comparison| Chart

Windows, Doors, Awnings & Canopies, Construction & Remodeling Services, Siding Contractors, Roofing Contractors, Contractor - Insulation

Additional Information

top
BBB file opened: 01/07/2008Business started: 05/24/2006
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Iowa Workforce Development
1000 E Grand Ave
Des Moines, IA50319-1020
(515) 281-5736
http://www.iowaworkforce.org/

BBB records show a license number of C109927 for this company, issued by Iowa Workforce Development. Their web address is http://www.iowaworkforce.org/.

Type: Contractor Registration

Check License Status: Click Here

Please note that governmental licensing information may not be current.

Type of Entity

Limited Liability Company

Contact Information
Principal: Mike Haggerty (Owner)Customer Contact: Daniel Haggerty (Manager) Ryan Haggerty (Salesman)
Business Category

Windows, Doors, Awnings & Canopies, Construction & Remodeling Services, Siding Contractors, Roofing Contractors, Contractor - Insulation

Products & Services

This company offers windows, siding, and deck building.

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Map & Directions

Map & Directions

Address for Haggerty Windows & Siding LLC

2771 104th St Ste A

Urbandale, IA 50322-3883

To | From

LocationsX

1 Locations

  • 2771 104th St Ste A 

    Urbandale, IA 50322-3883(515) 953-6999

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Des Moines, IA. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Haggerty Windows & Siding LLC is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on May 14, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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BBB reports on known significant government actions involving business' marketplace conduct.

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