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Heartland Windows

Phone: (319) 347-2352

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues2
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
04/07/2015Guarantee / Warranty Issues
02/06/2015Guarantee / Warranty Issues | Read Complaint Details
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Complaint
The windows we purchased will not lock, which is letting freezing air into our home!
We purchased our windows on March 26, 2014. The business that installed them went out of business, but we were assured that out lifetime warranty was still in effect through Heartland Windows. Our windows will not lock, which is causing freezing air to come into our home, in which our small children reside. I have called numerous times over the past 8 months and have been told they do not have anyone to service our windows. The factory number off of our windows is XXXXXXb. I either want our windows serviced to prevent any more freezing air from coming into our home, or I want a full refund in order to have a different company redo our windows. This is causing our electric bill to sky rocket with the below 0 wind chills we have been having and the obvious safety issues of not being able to lock our windows!!!

Desired Settlement
Either a full refund so we can hire someone else to redo our horribly installed windows or someone to come and service our windows as was our original agreement.

Industry Comparison| Chart

Windows - Installation & Service

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.