BBB Accredited Business since 08/16/2004
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A BBB Accredited Business since 08/16/2004
BBB has determined that Mediacom meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Mediacom's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 157 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||23|
|Billing / Collection Issues||44|
|Problems with Product / Service||90|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||157|
Customer Reviews Summary Read customer reviews
4 Customer Reviews Customer Reviews on Mediacom
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4 Customer Reviews|
Type of Entity
Incorporated: October 1999, DE
Contact InformationPrincipal: Steve Purcell (Region V.P. - West IA Area)Customer Contact: Cheryl Jackson (Administrative Associate- West IA Region) Valerie Egan (Customer Care Manager) David Godbey (SR Accounting Associate)
Television - Cable, CATV & Satellite, Internet Services
Products & Services
This company offers communications products including, cable, Internet access, video services, and high definition products.
Alternate Business NamesMediacom Communications Corporation
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview