BBB Business Review

What is a BBB Business Review?

BBB Accredited Business since 08/16/2004

Mediacom

Phone: (515) 246-1890Fax: (515) 246-2211View Additional Phone Numbers2205 Ingersoll Ave, Des MoinesIA 50312-5229 Send email to Mediacom

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BBB Accreditation

A BBB Accredited Business since 08/16/2004

BBB has determined that Mediacom meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Mediacom's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 157 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

157 complaints closed with BBB in last 3 years | 52 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues23
Billing / Collection Issues44
Problems with Product / Service90
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 157

Customer Reviews Summary Read customer reviews

4 Customer Reviews Customer Reviews on Mediacom

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4 Customer Reviews

Additional Information

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BBB file opened: 12/20/2001Business started: 01/01/1995
Type of Entity

Corporation

Incorporated: October 1999, DE

Contact Information
Principal: Steve Purcell (Region V.P. - West IA Area)Customer Contact: Cheryl Jackson (Administrative Associate- West IA Region) Valerie Egan (Customer Care Manager) David Godbey (SR Accounting Associate)
Business Category

Television - Cable, CATV & Satellite, Internet Services

Products & Services

This company offers communications products including, cable, Internet access, video services, and high definition products.

Alternate Business Names
Mediacom Communications Corporation

Customer Review Rating plus BBB Rating Summary

Mediacom has received 3.7 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.