BBB Business Review

What is a BBB Business Review?

BBB Accredited Business since 01/24/1991

Mercer Health & Benefits Administration LLC

Find a Location

Phone: (515) 243-1776Fax: (515) 365-1802View Additional Phone Numbers12421 Meredith Dr, UrbandaleIA 50322

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 01/24/1991

BBB has determined that Mercer Health & Benefits Administration LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Mercer Health & Benefits Administration LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 24 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

24 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues10
Problems with Product / Service13
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 24

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Mercer Health & Benefits Administration LLC

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 1 Customer Review

Additional Information

top
BBB file opened: 09/01/1984Business started: 04/01/1977
Type of Entity

Corporation

Incorporated: April 1982, DE

Contact Information
Principal: Mike Ross (CEO)Customer Contact: Lynn Marean (Compliance Executive)
Business Category

Insurance Services

Products & Services

This company offers insurance program management. Services include: risk transfer, insurance brokering, employee benefits, risk consulting, crisis consulting, and Pontiac risk.

Alternate Business Names
Seabury & Smith Inc, Marsh Affinity Group Services, Marsh US Consumer, NEA Insurance Operations, NEA Insurance Programs

Customer Review Rating plus BBB Rating Summary

Mercer Health & Benefits Administration LLC has received 4.70 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.