Business ProfileforBrownells, Inc.

I placed an order for a YHM Black diamond upper receiver on February 25 (shipped on 26th). It had multiple issues when I shot it (not even 20 rounds). I started the return process and sent the item back on April 1. I received an email at 8:53 a.m. on April 4 saying it had been returned and that I should receive my estimated refund of $629.99 in 4-7 business days. Today is April 11 and no refund, no email, nothing on my brownells account in the returned section. I called and spoke to a CS rep, and was told that it's 4-7 days after they open the package which may not get opened for another few days after they receive it. I asked about how many more days I should be expecting a refund, and she told me that they "just got to the pallet mine was on and it should probably be Wednesday (April 17) at the latest." I told her that they may want to update their website to let people know that they may have to wait an unknown amount of time to get their refund, apparently since the time doesn't start as the email states, but when they get around to opening the package. I would like to receive what I paid in whole including taxes and shipping which equals the total of $687.99 and not just an estimated refund of the item cost.