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Sassman Glass & Mirror LLC

Phone: (515) 243-1500Fax: (515) 284-1100

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
03/18/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Improper or inferior service

Complaint: Mirror that I paid to have installed fell off one nail, landed on back splash, and resulted in a chipped mirror frame.
In November, 2013, **** of Sassman Glass installed a mirror in my master bath. I paid $70 + tax for this service. I paid with a check (#6361).
On January 3, 2014, the mirror fell off one of the nails, landed on the stone back splash, and chipped the mirror's frame.
On January 6, 2014 I called John. He was unable to talk due to a family matter but said he would call me back "tomorrow". He never called.
On January 21, 2014 I called Sassman Glass and spoke with *****. She said she would have **** *******, the owner, call me. He has never called.
I feel I have no recourse other than to file a complaint.

Initial Business Response
I am sorry for the miscommunication. Sassman Glass will refund to you $70.00 plus tax, even though we believe the right of inspection has been met. Specifically, Ms. ******* was able to inspect it when the work was finished, and she accepted the quality of work, and paid the bill in full.
Addressing her specific allegations in her complaint, Ms. ******* hired Sassman Glass to hang an mirror that she did not purchase from Sassman Glass. Ms. ******* wrote in her complaint that the mirror "partially fell off the wall two months after installation." There are many reasonable explanations why the mirror fell off two months later, but Ms. ******* did not permit Sassman Glass to determine the cause of it falling. Further, Ms. ******* stated that the mirror partially fell off of the "nail". Sassman Glass does not use nails, rather the installers used the appropriate screws and anchors. Finally, Ms. ******* stated in her complaint that the mirror "partially fell," not that the mounting failed, came out of the wall, was defective or installed incorrectly. Sassman Glass cannot protect what happens to her property or how it is handled or cleaned when it is not in our care and control.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

Industry Comparison| Chart

Glass - Plate and Window, Shower Doors & Enclosures, Mirrors, Doors, Windows - Installation & Service, Store Fronts

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.