hired to replace roof gutters and window wraps during job workers dmaged aluminum siding the siding was gashed and new gutter used to try and cover
Hedrick was hired to replace roof, gutters and aluminum fascia around windows and doors. Aluminum siding was cut and peeled on house; this is at eye level on the back of the house so that is it very visible. 1 piece of aluminum fascia has fallen from peak of roof and one window wrap is crinkled on 2nd level front of home. A window pane was also broke ($100 refund by Hedrick) a bare board left uncovered (worker sent out months after and finally covered with aluminum). With roof tear off there are spots of home were the new roof and original siding no longer touch, Hedrick did add aluminum to these locations so no boards were open to outside elements but there is a very large gap from porch roof to 2nd level aluminum siding. Hedrick wanted 100% of the job money without a guarantee of coming back to fix the issues. A months long standoff occurred were we refused to pay the remaining balance without seeing the issues fixed. The major issue now is the torn aluminum siding. There is a $399 balance remaining to Hedrick which we did not pay until the back siding was fixed. We have offered to pay the balance with the job fixed but per last conversation with Hedrick on 1/31/14 they refuse to come and complete this and will send us to collections.
We wanted our home fixed, at this point we realize that Hedrick was not willing to do this and we do not want them coming back to work at our home; we must now find another company to come and fix the damage they have caused. The remaining balance we owe to Hedrick should not be sent to collections as these funds will be required to use to fix the torn aluminum siding.
I am writing in response to the complaint below submitted by Mr. *******. In 2012, Mr. ******* contracted with us for roofing, soffit, fascia, door wraps, gutters, and gutter covers. We completed the work and invoiced him 12/12/12. After several phone calls were made, statements sent, and finance charges applied, it was not until May that he paid the majority of the bill, but withheld a small amount that he guaranteed would be paid once he was able to meet with the owner. The owner met with Mr. ******* and addressed his concerns. A credit was given and all finance charges were waived. Mr. ******* agreed to send the final payment. To date, that payment has not been made. Mr. ******* does not respond to the statements until notice is given that the account will be turned over to collections, at which time he brings up other issues regarding the work.
We were not aware of some of his concerns until reviewing this complaint. We have sent workers to complete his "punch list" and have credited his account for other issues. We feel we have exhausted all efforts to satisfy this customer and do not feel that he has an issue with the workmanship, but rather an issue with paying. Typically, if a customer has an issue with workmanship that could not be resolved to their satisfaction by our crew, we would willingly credit the account to settle the matter. I have not done so in this circumstance as a matter of principle. I have been trying to collect his debt since December of 2012 and believe it is the customer's intent to exhaust us to the point of submission.
With that being said, Mr. ******* has exhausted us. We have a small, family run business, and do not have the time to continue going rounds with him. If Mr. ******* feels that what he stated is truly accurate and fair, then I will credit his account for the amount owed and take a loss to reach his desired resolution.
With all due respect, as a member of the Better Business Bureau, I find it very dissatisfying that the Bureau can be used as a tool for customers to avoid paying a debt. As a small business, my rating with the BBB is very important and I cannot have that jeopardized by unfair complaints, so I feel I have not other alternative other than giving into Mr. *******.
If you have any questions, I can be reached directly at XXX-XXX-XXXX.
Hedrick Construction, Inc.