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A1 Concrete Leveling

(515) 402-7848PO Box 431, AnkenyIA 50021-0431 Send email to A1 Concrete Leveling

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BBB Accreditation

A BBB Accredited Business since 03/10/2008

BBB has determined that A1 Concrete Leveling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised A1 Concrete Leveling's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on A1 Concrete Leveling

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
08/27/2013Problems with Product / Service | Read Complaint Details

I had my concrete leveled and it only lasted fifty five days. I would like half my money back.
I had my concrete leveled on 20 November 2012 and on 14 January, 2013, only 55 days later. I called and said it was not level and cracking. The person said Mr. ***** don't worry, because it is guaranteed. I paid $960 and it lasted a short time, the person doing the work. Commented that they were running short on material, so did I get enough injected. The concrete was poured seven years ago. No one ever contacted me, so finally on 28 May, 2013 I called. They said they eight week lead time, I guess they forgot about the phone call in January. The sidewalk is not level and they did level three big pieces of concrete. In front of garage and house. All the big pieces have broken in two, but as winter went on. They are all broken into three or more pieces.

Desired Settlement
I would like half my money back, $860 total, seeking $430. They don't have to come back and do anything. I should of just replaced it, just threw good money away.

Business' Initial Response
I apologize for any miscommunications. I Stopped by the customers house on June 6th 2013 to have a look at the work that was done during November 2012. I left a message on the phone for the owner to call me back to inform him of what I saw and to discuss what he wanted done. I did not get a return call. Both the driveway and sidewalk looked pretty good to me which I why I wanted to talk to the owner about the job. I am happy to go back out and re-level what we worked on under warranty. All concrete slabs that we work on are subject to the forces of nature and only as stable as the ground underneath the slabs. It is not the fault of the process nor the workmanship of my company. Frost heave ,soil moisture content, and the natural shifting of soils plays a large part in concrete stability and lifespan. For these reasons we offer a 1 year warranty.

The original cost of the job was $730. I do not know where the other numbers of $960 and $860 are coming from. I did not do any work during January, so if the owner had someone else work on the driveway, the warranty is void as I cannot guarantee other companies work.

If the homeowner wishes to call me and set up a time for us to come and re-level the concrete, please do so. I look forward to a speedy reply and resolution. I will do my best to get you on the schedule as soon as possible.

Consumer's Final Response
Why is this complaint closed? I tried to call this guy three times and no answer. What is the outcome?

Business' Final Response
The customer and I finally connected on the telephone early in the week of the 5th of August. We went out to the customer's house on Friday the 9th of August to fix the area of concern. The lady of the house came out and greeted me and we discussed what could be done. I agreed to re-level the walkway. When we were done she indicated that it she very pleased and thanked us for the work. I presume that this matter is resolved. I apologize for the delay in getting this done. We are scheduling new work at 11 weeks out.

Industry Comparison| Chart

Concrete Contractors, Mud Jacking Contractors

Additional Information

BBB file opened: 03/07/2008Business started: 03/01/2007New Owner Date: 03/10/2005
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Iowa Workforce Development
1000 E Grand Ave
Des Moines, IA50319-1020
(515) 281-5736

BBB records show a license number of C102972 for this company, issued by Iowa Workforce Development. Their web address is

Type: Contractor Registration

Check License Status: Click Here

Please note that governmental licensing information may not be current.

Type of Entity


Incorporated: January 2002, AZ

Contact Information
Principal: Dan Bishop (Owner) Cathy Bishop (Owner)
Business Category

Concrete Contractors, Mud Jacking Contractors

Products & Services

This company offers concrete leveling and mudjacking.

Industry Tips
Home Contractors

1 Locations

  • PO Box 431 

    Ankeny, IA 50021-0431(515) 402-7848

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Des Moines, IA. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*A1 Concrete Leveling is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on May 14, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Concrete Contractors

Home Contractors

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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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