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Consumer Complaints

BBB Accredited Business since 01/01/1940

Bankers Trust

Phone: (800) 932-3279Fax: (515) 245-5216

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service2
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)
03/10/2015Problems with Product / Service | Read Complaint Details
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Complaint
I provided Banker's Trust with the required documents to open a Business Account which they did. Then they closed it charging me multiple fees.
In December 2014 I spoke with a Manager at Banker's Trust to open a Business Account. I was told I needed the paperwork I received when filing my business as well as my EIN and a $500 deposit. I returned December 14, 2015 with these requirements and opened an account. The individual opening the account confessed she was struggling to make it work correctly and asked that I confirm I had set my business up correctly. Once I returned home I reviewed my paperwork and to confirm everything I had provided was correct.
On January 14, 2015 I received a check from Banker's Trust written to my business name in the amount of $458.64. When I returned to Banker's Trust to question this action, the individual who opened my account admitted she shouldn't have done it. I questioned why I should be charged $41.36 if it was her mistake. She had no reply. I also asked what the issue was with my account. She explained it was my EIN was a "mismatch" as a strange name appeared when she looked it up. When questioned what that strange name was she realized it was my last name (I had opened a sole proprietorship). This also did not change her treatment of my situation.
When I returned to Banker's Trust to cash the check they had provided as a refund they refused to cash it as it was written to the business name. I brought in my IRS statement proving myself as a business and had to have them call their lead security officer to get permission for them to refund the cash to the account they had originally received it from.

Desired Settlement
I am simply asking for a return of my $41.36.

Business Response
Contact Name and Title: ************
Contact Phone: XXX-XXX-XXXX
Contact Email: ********@bankerstrust.com
The bank will be refunding $41.36.

06/24/2016Advertising / Sales Issues
01/04/2016Problems with Product / Service

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Banks, Trust Companies, Financial Services

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.