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Adams Motor Company Inc

Phone: (712) 263-2842Fax: (712) 263-2840505 Adams Dr, DenisonIA 51442-7591http://www.adamsmotorcompany.com

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BBB Accreditation

Adams Motor Company Inc is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Adams Motor Company Inc's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Adams Motor Company Inc

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
04/21/2014Problems with Product / Service | Read Complaint Details
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Complaint
*********** auto insurance claim that lead to this dealer performing auto body repair. The repairs are an intolerable poor quality.
*********** set my vehicle up for repairs at Adams. Adams ordered parts and started repairs without telling me certain parts were unavailable. So I wasn't even given any options. I was later notified that the vehicle was ready. After 4 grueling weeks without a vehicle (wasn't offered a loaner) I arrived at Adamas and took inspection of the vehicle, I refused delivery due to the poor quality of the repairs. (rough paint surface, lack of clear coat, poor blending, etc.) The body shop manager agreed that the repair was poor and said he would see that it were fixed correctly/completely. Second time of notification that vehicle was ready, I realized that the service was still very poor. (Multiple scratches/chips that were not fixed, highly visible failure of paint blending) The manager was hesitant but agreed that the remaining work was due to the incident and said that things were "miscommunicated" to him about repairs being completed. Third and final time I was notified about the vehicle being completed, I instantly saw the poor quality of the paint blending remaining. I have taken a number of pictures of the paint issues and chips/scratches that were touched up but remain highly visible, even from several yards out. All in all, I'm extremely disappointed in the condition of my vehicle after a professional body shop had "repaired" it. Here is a list of remaining repairs discovered after taking the car back that ARE CLAIM RELATED: multiple scratches along passenger side of vehicle, poor paint spraying consistency, poor paint blending, poor windshield urethane sealant (windshield leaks water, only reason I know is because my car's passenger side "a-pillar" was soaking wet after washing my car this afternoon) passenger interior door lever remains in open position, passenger door lock only lowers half way upon lock activation, glass debris on floor remaining (also in passenger power seat tracking, can be heard crunching during foward/backward adjustment) paint overspray can be seen in several places, multiple gouges in paint on passenger side, drivers side seatbelt is no longer adjustable and retraction is limited. This is substantial to my well being. I feel at risk even driving the car at times. I'm extremely disappointed in Adams work and equally as disappointed with Progressive's customer service. Ultimately, I feel cheated. I pay a deductible and end up with a check for parts/labor to install (for pieces that are no longer available due to vehicle rarity, which I HAVE NOT CASHED) and end up with a vehicle worth significantly less than before the claim was filed. I just need someone to see the injustice of my situation. Spending my **** birthday typing up my awful experience with Progressive and Adams motors isn't what I had on my agenda. Please help me resolve this matter. Thank you, **** **********

Desired Settlement
I wish to seek financial reparation to get my car fixed by a body shop that will actually perform exceptional work. I shouldn't be the one to suffer for this abomination of customer service. Originally, I stressed the rarity of the car, the nature of isolation of parts and that it would more than likely result in a total loss. Having been a professional automotive mechanic and being an automotive enthusiast for many years my assumptions were accurate. I feel progressive purposely exaggerated my cars value to avoid a total loss of the vehicle. This complaint is in conjuncture of Adams Motor Company and *********** Insurance. I also have a separate issue I would like to claim against Progressive for a different auto body claim. Please contact me. XXX-XXX-XXXX

Business Response
As of this morning April X XXXX, talking with a representative with the Insurance Company. The owner is delivering his vehicle to a shop in Des Moines Iowa and the Insurance Company will be working with the shop and the owner. My understanding that they will be addressing the defects of the workmanship and the extra damage that had occured from the accident. Thank You

04/08/2013Problems with Product / Service

Industry Comparison| Chart

Auto Dealers - New Cars, Auto Repair & Service, Auto Detailing, Auto Body Repair & Painting, Auto Parts & Supplies - New, Auto Dealers - Used Cars

Additional Information

top
BBB file opened: 07/03/2007Business started: 01/01/2004
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Corporation

Incorporated: February 2003, IA

Contact Information
Principal: Bob Adams (President)
Business Category

Auto Dealers - New Cars, Auto Repair & Service, Auto Detailing, Auto Body Repair & Painting, Auto Parts & Supplies - New, Auto Dealers - Used Cars

Products & Services

This company is an auto dealership with new and used sales, parts, service, body shop and detail shop.

Industry Tips
Used Cars
Buying a New Car
Buying a Used Car
Dont Get Soaked Buying a Flood-damaged Vehicle
Dont Fall Victim to Enticing Auctions Ads for Cars!
Purchasing a Car Online
Spot Delivery Complaints are on the Rise
The Hail Season is Here
Know the Facts About Used Car Fraud Before You Buy
VIN Cloning Swindles Luxury Car Buyers

Map & Directions

Map & Directions

Address for Adams Motor Company Inc

505 Adams Dr

Denison, IA 51442-7591

To | From

LocationsX

1 Locations

  • 505 Adams Dr 

    Denison, IA 51442-7591(712) 263-2842

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Des Moines, IA. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Adams Motor Company Inc is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on May 14, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.