Complaint Category: Improper or inferior repair
Complaint: *********** auto insurance claim that lead to this dealer performing auto body repair. The repairs are an intolerable poor quality.
*********** set my vehicle up for repairs at Adams. Adams ordered parts and started repairs without telling me certain parts were unavailable. So I wasn't even given any options. I was later notified that the vehicle was ready. After 4 grueling weeks without a vehicle (wasn't offered a loaner) I arrived at Adamas and took inspection of the vehicle, I refused delivery due to the poor quality of the repairs. (rough paint surface, lack of clear coat, poor blending, etc.) The body shop manager agreed that the repair was poor and said he would see that it were fixed correctly/completely. Second time of notification that vehicle was ready, I realized that the service was still very poor. (Multiple scratches/chips that were not fixed, highly visible failure of paint blending) The manager was hesitant but agreed that the remaining work was due to the incident and said that things were "miscommunicated" to him about repairs being completed. Third and final time I was notified about the vehicle being completed, I instantly saw the poor quality of the paint blending remaining. I have taken a number of pictures of the paint issues and chips/scratches that were touched up but remain highly visible, even from several yards out. All in all, I'm extremely disappointed in the condition of my vehicle after a professional body shop had "repaired" it. Here is a list of remaining repairs discovered after taking the car back that ARE CLAIM RELATED: multiple scratches along passenger side of vehicle, poor paint spraying consistency, poor paint blending, poor windshield urethane sealant (windshield leaks water, only reason I know is because my car's passenger side "a-pillar" was soaking wet after washing my car this afternoon) passenger interior door lever remains in open position, passenger door lock only lowers half way upon lock activation, glass debris on floor remaining (also in passenger power seat tracking, can be heard crunching during foward/backward adjustment) paint overspray can be seen in several places, multiple gouges in paint on passenger side, drivers side seatbelt is no longer adjustable and retraction is limited. This is substantial to my well being. I feel at risk even driving the car at times. I'm extremely disappointed in Adams work and equally as disappointed with Progressive's customer service. Ultimately, I feel cheated. I pay a deductible and end up with a check for parts/labor to install (for pieces that are no longer available due to vehicle rarity, which I HAVE NOT CASHED) and end up with a vehicle worth significantly less than before the claim was filed. I just need someone to see the injustice of my situation. Spending my **** birthday typing up my awful experience with Progressive and Adams motors isn't what I had on my agenda. Please help me resolve this matter. Thank you, **** **********
Initial Business Response
As of this morning April X XXXX, talking with a representative with the Insurance Company. The owner is delivering his vehicle to a shop in Des Moines Iowa and the Insurance Company will be working with the shop and the owner. My understanding that they will be addressing the defects of the workmanship and the extra damage that had occured from the accident. Thank You
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.