Business ProfileforGraham Collision

My complaint against Graham Collision is as of a result of the shops, *****************, disregard and violation of the Repair Authorization Contract that was initiated by myself and Graham Collision on 04/06/2023.Graham Collision is a part of State Farms select service repair facilities. These shops per State Farm are a network of auto repair shops committed to providing quality, professional services with a written **************** Lifetime warranty. However after I received my 2011 ******* Elantra back, I started to notice a grinding noise every time I went to complete a turn. The noise was located on the drivers side front wheel. When I presented this to *****************, representative of Graham Collision, he dismissed my concerns and claims that these damages were unrelated due to the point of impact being on the Passengers front tire and fender. Rather than uphold the contract of which clearly states I authorize GBS **** To test drive my vehicle in a responsible and reasonable manner and transport it to other mechanical shops if necessary, with regards to my repairs," he told me I'd need to find a mechanic.***************** verbally confirmed that Graham did not have a mechanic available at the shop. He did not perform any necessary inspections to ensure that as a result to the impact of the passenger side, no other component was effected.He refused to have my vehicle sent to a mechanics to determine whether or not the new damages are related.Instead he delegated his contractual duties to me, claiming he was not responsible to have a mechanic assess the new damages to my vehicle. The full complaint, my rental bill, and the repair contract are attached. I am requesting a full refund of my out of pocket rental. Had this select repair shop upheld their contract, I wouldn't have had to pay for additional rental charges while trying to find a mechanic.