Double Check Gift Certificates Received from Restaurant.com

  
     
Hundreds of Complaints From Consumers Unable to Redeem Their Gift Certificate
February 13, 2017

Better Business Bureau (BBB) is informing consumers about a company that sells gift certificates for restaurants in many cities nationwide. Restaurant.com claims on its website to represent more than 20,000 different restaurants across the U.S.

In the past three years. a total of 253 complaints have been filed against the business by both individuals and businesses. A review of those complaints and allegations indicates a pattern in Restaurant.com’s marketplace conduct.

  • Individuals were unable to redeem gift certificates sold by Restaurant.com at the indicated restaurant locations. Many customers also stating they were sold these certificates for restaurants that were no longer in business by the date of attempted redemption.
  • Restaurants learned of unauthorized Restaurant.com listings and certificates when diners attempted to redeem the certificates. In some cases, this caused the restaurant to either forfeit the value of the certificates or find an alternate agreement with the individuals.

The BBB suggests that prior to purchasing any certificates from Restaurant.com, consumers contact the specific chain or restaurant you will be visiting and verify that they are a participating business, will accept Restaurant.com coupons or certificates and will also accept its terms and conditions.

About BBB® Serving Central Indiana

ABOUT BBB: For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2015, people turned to BBB more than 172 million times for BBB Business Reviews on more than 5.3 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org. The Council of Better Business Bureaus is the umbrella organization for the local, independent BBBs in the United States, Canada and Mexico, as well as home to its national and international programs on dispute resolution, advertising review, and industry self-regulation. BBB Serving Central Indiana was founded in 1916 and serves 46 counties in Central Indiana.