Business ProfileforEdward's Transmissions & Engines

Jeep was taken to them August 20,2022. I was told I needed a new engine. Made a deal with the manager to make payments. Once I paid half, he would order the engine. I stayed in contact with them the entire time. They did not order engine as we discussed. Which was not a big deal. Everything was paid off March 14, 2023. In June, I was told they had the wrong engine. Within a week time they had the wrong engine sent off and the correct engine in their warehouse. I kept getting told different timelines of when will be done. I kept getting the run around from the owner. When I did talk to him, he made it clear they were going to go pick up my engine and made it seem like my Jeep is a priority and will be done CORRECTLY and SOON. <-that was in August. I still keep getting different reasons why the Jeep is not finished. I get told that so and so quit, have other cars to work on, nobody here can work on engines, etc. This is my daily driver, this is not a project Jeep. I talk to the manager almost weekly, if not couple times a week (and have through all this). It is always a different story. They helped me in the beginning with accepting payments. They have done work for me before and I've never had this issue. I took my jeep to them because I trust the manager. I have offered to help in anyway I can. I have even bought parts myself and taken it to them to help them move along. However, I need my Jeep back. If can't finish job, take it somewhere else. They have more than one shop or outsource it. I need it done and I need it done correctly.