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          JR's Towing & Recovery Service has 1 locations, listed below.

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            Business ProfileJR's Towing & Recovery Service

            Towing Company

            Contact Information

            1414 Canal Rd

            Lafayette, IN 47904-1832

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            1414 Canal Rd, Lafayette, IN 47904-1832
            BBB File Opened:
            5/7/2008
            Years in Business:
            22
            Business Started:
            8/20/2001
            Business Incorporated:
            3/9/2012
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • JRS Towing & Recovery, LLC
            • J.R.S. Towing and Recovery, LLC
            Business Management
            • Ms. Jane Sandefur, Owner
            Contact Information

            Principal

            • Ms. Jane Sandefur, Owner

            Customer Contact

            • Ms. Jane Sandefur, Owner
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            10/31/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            My vehicle was towed in the early morning on Friday, October 27, 2023 at 2:45am per the ************** ****************** I was going to get it That same day but by the time I had gotten everything else taken care of I decided to wait till Saturday, the following day since I had to run to the ***************** to get the paperwork/card for the tow company since **** had put a hold on my vehicle. Once I had gotten to the Towing Company I had to call the number that they had listed for after hours (It was Saturday and they're closed on Saturday and Sunday) and the guy that I spoke to said that he'd have someone there in about 45 minutes and told me that the bill was $345, but the guy who showed up and I dealt with charged me $365 and it was cash only which when you look them up it says the accept credit cards but they said cash only. ************** has put a cap on what the towing companies can charge people due to price gauging, but it was only for vehicles that were towed from **************. According to **************, ********* current (July 23, 2023) Code of Ordinances Sec. 38-256(a) States that Maximum Towing Fee-No Special Equipment $85.00, My vehicle didn't need anything extra to be towed. Sec. 38-256(a) Maximum Fee Tow Service Charge For Arrival On Scene In Response to Request by Police $35.00, Sec 38-256(b) Maximum Fee To Retrieve Vehicle At Night /After Hour From Tow Service $45.00, Sec 38-256(c) Daily Maximum Fee for Tow Service to Store Vehicle (which by law can't tow companies can't start charging you a storage fee until exactly 24 hours after they tow it. So I figured I would have to pay around $200 or just a little more but not much but I was completely WRONG! I was charged $125 for towing, $5 for mileage, $65 for administration fee ($65 just to write the ticket up?) $45 for some additional fees which I'm not sure what that is but this company did not use nor need to use anything special to tow my truck because I watched the guy hook it up. $60 for storage, and $65 for after hour fee. CRAZY! SOMETHING NEEDS DONE

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Alex F

            07/25/2022

            Predatory and ridiculous. In the process of moving my significant other out of their apartment, I stopped for lunch inside. The car got towed. The lot was nearly empty, so they didn't receive a call to move my car. They're just out and around on a Saturday morning looking to tow college students who are trying to move. I couldn't get my car back right away because I "needed an appointment". So, three hours later, I had a friend drop me off. $185 cash only was the ****, including $20 for storing the car for the "day", as well as $45 for "after hours pickup", because it wasn't between 9 and 5 on a weekday. They towed me, on a Saturday! I personally talked with three different people, they had staff working, it shouldn't be considered after hours. I clarified, if I waited until Monday to pick up my car within business hours, they would continue to charge the $20 a day storage fee. Something tells me that Saturday is their busiest day of the week. Why tow anyone on any other day, when you make at minimum $45 extra dollars by waiting until the weekend? In addition, the fact that it is a cash only business is HIGHLY suspicious. Horrible business, predatory and malicious.

            Local BBB

            BBB Serving Central Indiana

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