BBB Business Review

Text Sizesmall medium large

Click for BBB Rating on Firestone Tire & Service Centers

BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Firestone Tire & Service Centers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for Firestone Tire & Service Centers. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Firestone Tire & Service Centers.


Additional Information

BBB file opened: March 26, 2008 Business started: 01/01/1900 in OH Business incorporated 09/13/2001 in DE
Type of Entity

Corporation

Business Management
Mr. Tom Niewidok, Area Manager Mr. Mike Schulman, Region Manager Mr. Gaelen Crawford, Area Manager Mr. Dave Lamberson, Area Manager
Contact Information
Principal: Mr. Tom Niewidok, Area Manager
Principal: Mr. Mike Schulman, Region Manager
Related Businesses
Firestone Tire & Service Centers
Business Category

TIRE DISTRIBUTORS & MANUFACTURERS BATTERY REPAIRING & REBUILDING SHOCK ABSORBERS TIRE DEALERS AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE MUFFLERS & EXHAUST SYSTEMS TIRE RETREAD & REPAIR TOWING-AUTOMOTIVE AUTO PARTS & SUPPLIES-WHOLESALE & MANUFACTURERS BATTERY SUPPLIES Tire Dealers (NAICS: 441320)

Products & Services

Firestone Tire & Service Centers offers the following product(s): According to information in BBB files this company operates a chain of more than 1,800 company-owned automotive tire and service stores throughout the United States.

Alternate Business Names
Bridgestone Retail Operations, LLC Bridgestone/Firestone Expert Tire Firestone Complete Auto Care
Industry Tips
Auto Repair Tips Towing & Freight Requirements
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.