BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Indianapolis Pool & Spa, Inc.

Phone: (317) 257-7907 6615 Barr Will Drive, Indianapolis, IN 46220 http://www.indypoolandspa.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

All items that apply to in-ground swimming pools and spas.  Installation and Service.  General Contractor.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Indianapolis Pool & Spa, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Indianapolis Pool & Spa, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Indianapolis Pool & Spa, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 24, 2007 Business started: 02/09/1977 in IN Business started locally: 02/09/1977 Business incorporated 02/09/1977 in IN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Marion County-Department of Code Enforcement
1200 S Madison Avenue, Indianapolis IN 46225
http://www.indy.gov/eGov/City/DCE/Pages/home.aspx
Phone Number: (317) 327-1291

Type of Entity

Corporation

Business Management
Mr. Jim Fairbanks, Owner Mrs. Martha Fairbanks, President
Contact Information
Principal: Mr. Jim Fairbanks, Owner
Principal: Mrs. Martha Fairbanks, President
Business Category

SWIMMING POOL CONTRACTORS, DEALERS, DESIGN SWIMMING POOL SERVICE & REPAIR SPAS & HOT TUBS-SERVICE & REPAIR SWIMMING POOL COVER SALES & SERVICE SWIMMING POOLS - REMOVAL All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

Indianapolis Pool & Spa, Inc. sells the following brand(s): APC Automatic Covers, Baja Spas, Bradford Stainless Steel Spas, Family Fun Fiberglass (wall) Swimming Pools, GLB Chemicals, Sentry Swimming Pools

Indianapolis Pool & Spa, Inc. offers the following product(s): Chemicals, supplies and all service for in-ground pools & spas.

Method(s) of Payment
Check, Cash, Visa
Industry Tips
Contractors - General Info Licensing/Registration-Contractors
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.