BBB Accredited Business sinceAdditional Locations
Phone: (888) 811-0727 2450 W 300 S, Columbus, IN 47201
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We cater to DIY consumer and commercial markets and provide toll free technical assistance. We also offer alarm monitoring services.
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A BBB Accredited Business since
BBB has determined that AlarmSystemStore.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for AlarmSystemStore.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Marion County-Department of Code Enforcement
1200 S Madison Avenue, Indianapolis IN 46225
Phone Number: (317) 327-1291
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Andy Bowman, President
SECURITY CONTROL EQUIPMENT & SYSTEM MONITORS Burglar Alarm Systems - Dealers, Monitoring & Service
Products & Services
AlarmSystemStore.com sells the following brand(s): 2Gig, DSC, Honeywell, Interlogix, iSmartAlarm
AlarmSystemStore.com offers the following product(s): access control, alarm systems, fire alarms, medical alarms, security cameras
Method(s) of PaymentVisa, Mastercard, American Express, Discover and Paypal.
Refund and Exchange Policy
Protech Systems offers a 45 day return policy for most all products on our website with the exception of consumable products such as wire, batteries, food items, and pepper sprays. Additionally special order items and Pre programmed systems are not returnable for refund. Alarm monitoring service is refundable providing that the service has not been activated. GSM and other alarm communication equipment is returnable for a refund under this policy providing it has NOT been activated also. Activated GSM and other communication products are NOT returnable for refund. Any items prohibited for refund are generally returnable for exchange if defective and under warranty.
We do not charge any restocking fees whatsoever providing the following conditions are met:
1. You must obtain an RMA number from us via email (firstname.lastname@example.org or phone, 888-811-0727).
2. Your RMA number must be clearly marked on the outside of the shipping package.
3. Product (s) being returned must be packed securely in a separate shipping box. You cannot simply affix shipping labels / postage or write directly on the product package box itself and ship it in that manner.
4. Product must be received at our warehouse location within 45 days of the order date.
5. Products being returned must be in new and resale condition, including the product's packaging and any manuals and documentation included with the product. Any product returned appearing used, improperly packaged, with items missing, without the complete documentation materials or any of these documents being marked or tattered will either be refused for return or incur a 25% restocking fee. Customer will be responsible for any reshipping fees for any item(s) that are refused for return.
Please note that shipping charges are not refundable. If the item was shipped to you using "Free Shipping", then the original shipping cost to send the package will be deducted from your refund. Also be advised that all costs associated with returning a product are the sole responsibility of the purchaser regardless of the reason for the return.
Alternate Business NamesProtech Systems Secure Systems Plus, L L C
Industry TipsSecuring Your Home
2450 W 300 S
Columbus, IN 47201 (888) 811-0727 Directions
P O Box 2523
Columbus, IN 47202
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|3/17/2015||Problems with Product/Service|