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Central Indiana

BBB Accredited Business since

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Description

We cater to DIY consumer and commercial markets and provide toll free technical assistance. We also offer alarm monitoring services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that AlarmSystemStore.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for AlarmSystemStore.com include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on AlarmSystemStore.com
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

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BBB file opened: October 06, 2005 Business started: 11/01/1997 in IN Business incorporated: 11/26/1997 in IN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Marion County-Department of Code Enforcement
1200 S Madison Avenue, Indianapolis IN 46225
http://www.indy.gov/eGov/City/DCE/Pages/home.aspx
Phone Number: (317) 327-1291

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Andy Bowman, President
Contact Information
Principal: Mr. Andy Bowman, President
Business Category

SECURITY CONTROL EQUIPMENT & SYSTEM MONITORS Burglar Alarm Systems - Dealers, Monitoring & Service

Products & Services

AlarmSystemStore.com sells the following brand(s): 2Gig, DSC, Honeywell, Interlogix, iSmartAlarm

AlarmSystemStore.com offers the following product(s): access control, alarm systems, fire alarms, medical alarms, security cameras

Method(s) of Payment
Visa, Mastercard, American Express, Discover and Paypal.
Refund and Exchange Policy

Protech Systems offers a 45 day return policy for most all products on our website with the exception of consumable products such as wire, batteries, food items, and pepper sprays. Additionally special order items and Pre programmed systems are not returnable for refund. Alarm monitoring service is refundable providing that the service has not been activated. GSM and other alarm communication equipment is returnable for a refund under this policy providing it has NOT been activated also. Activated GSM and other communication products are NOT returnable for refund. Any items prohibited for refund are generally returnable for exchange if defective and under warranty.

We do not charge any restocking fees whatsoever providing the following conditions are met:

1. You must obtain an RMA number from us via email (alarms@alarmsystemstore.com or phone, 888-811-0727).

2. Your RMA number must be clearly marked on the outside of the shipping package.

3. Product (s) being returned must be packed securely in a separate shipping box. You cannot simply affix shipping labels / postage or write directly on the product package box itself and ship it in that manner.

4. Product must be received at our warehouse location within 45 days of the order date.

5.  Products being returned must be in new and resale condition, including the product's packaging and any manuals and documentation included with the product.  Any product returned appearing used, improperly packaged, with items missing, without the complete documentation materials or any of these documents being marked or tattered will either be refused for return or incur a 25% restocking fee.  Customer will be responsible for any reshipping fees for any item(s) that are refused for return.

Please note that shipping charges are not refundable. If the item was shipped to you using "Free Shipping", then the original shipping cost to send the package will be deducted from your refund. Also be advised that all costs associated with returning a product are the sole responsibility of the purchaser regardless of the reason for the return.

Alternate Business Names
Protech Systems Secure Systems Plus, L L C
Industry Tips
Securing Your Home

Additional Locations

  • 2450 W 300 S

    Columbus, IN 47201 (888) 811-0727

  • P O Box 2523

    Columbus, IN 47202

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

1/8/2012 Problems with Product/Service