BBB Business Review

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BBB Accredited Business since

Angie's List, LLC

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Phone: (317) 297-5478 Fax: (317) 803-3284 View Additional Phone Numbers 1030 E Washington Street, Indianapolis, IN 46202 http://www.angieslist.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Angie's List, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Angie's List, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 481 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

481 complaints closed with BBB in last 3 years | 188 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 134
Billing/Collection Issues 97
Delivery Issues 12
Guarantee/Warranty Issues 5
Problems with Product/Service 233
Total Closed Complaints 481

Additional Complaint Information

Consumers should be aware that the annual fee for Angie's List is typically auto-renewed on the account the member uses when originally joining Angie's List.

Customer Reviews Summary Read customer reviews

98 Customer Reviews on Angie's List, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 5
Negative Experience 92
Total Customer Reviews 98

Additional Information

BBB file opened: January 01, 2001 Business started: 04/19/1995 in IN Business incorporated 05/26/2010 in IN
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Scott Durchslag, Chief Executive Officer Mr. Jesse Brown, Tier 2 Member Care Ms. Angie Hicks, CMO, Founder Ms. Cheryl Reed, Communications Director
Contact Information
Customer Contact: Mr. Jesse Brown, Tier 2 Member Care
Principal: Mr. Scott Durchslag, Chief Executive Officer
Business Category

REFERRAL - CONTRACTOR BUSINESS & TRADE ORGANIZATIONS CONSUMERS COOPERATIVE ORGANIZATIONS

Alternate Business Names
Angie's List

Customer Review Rating plus BBB Rating Summary

Angie's List, LLC has received 3.73 out of 5 stars based on 98 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.