BBB Business Review

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Consumer Complaints

This business is not BBB accredited.

The College Network, Inc.

Customer Complaints Summary

558 complaints closed with BBB in last 3 years | 263 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 128
Billing/Collection Issues 76
Delivery Issues 49
Guarantee/Warranty Issues 5
Problems with Product/Service 300
Total Closed Complaints 558

Additional Complaint Information

BBB file indicate that this business has a pattern of complaint concerning consumers alleging that it took weeks and even months longer to get their exam fee back from company than what they were told. On August 8, 2014 company responded with "We have experienced some administrative issues around the tracking, approval, and reimbursement of exam fees.  While dealing with these issues we have put in place an escalation process to manually submit exam fee payments as customers contact our customer service center to individually deal with customer issue.  Our relationship with our customers is number one in importance to us.  We have had many requests for checks when the customer(s) hasn't yet completed the required practice exams which had originally slowed or caused some delays in the process." Company states "All of these issues have been identified and should be corrected soon." Better Business Bureau has continued to monitor the pattern of complaints with The College Network and Better Business Bureau has found that the company has failed to cooperate with BBB efforts to address the underlying cause(s) of complaints. 



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Publishers - Book , ONLINE PUBLICATIONS

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.