BBB Business Review

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Description

Publishing Services; Author Services; Marketing and promotional services


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Author Solutions, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Author Solutions, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 235 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

235 complaints closed with BBB in last 3 years | 73 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 28
Billing/Collection Issues 20
Delivery Issues 10
Guarantee/Warranty Issues 6
Problems with Product/Service 171
Total Closed Complaints 235

Additional Complaint Information

Author Solutions has advised BBB that consumers signing a contract with the company are agreeing to binding arbitration through the American Arbitration Association for any unresolved disputes.  For more information on the American Arbitration Association, please visit their website adr.org

Customer Reviews Summary Read customer reviews

24 Customer Reviews on Author Solutions, LLC
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 19
Total Customer Reviews 24

Additional Information

BBB file opened: October 20, 2002 Business started: 10/20/2002 in IN Business incorporated 01/09/2007 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Andrew Phillips, CEO and President Mr. Bill Becher, Senior Vice President Ms. Elaine Headley-Jerome, Manager of Author Satisfaction Mr. Eugene Hopkins, Client Services Manager
Contact Information
Customer Contact: Ms. Elaine Headley-Jerome, Manager of Author Satisfaction
Principal: Mr. Andrew Phillips, CEO and President
Business Category

Publishers - Book VANITY PUBLISHERS

Method(s) of Payment
Credit card (MC VISA AMEX), check, money order
Alternate Business Names
Abbott Press Archway Publishing Author Learning Center AuthorHouse LLC Balboa Press Booktango Content Distributors LLC Inspiring Voices iUniverse, LLC LifeRich Publishing Palibrio Partridge Africa Partridge India Partridge Singapore Responder Media Trafford Publishing, LLC Westbow Press Xlibris, LLC.
Industry Tips
Contracts

Customer Review Rating plus BBB Rating Summary

Author Solutions, LLC has received 3.96 out of 5 stars based on 24 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.