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BBB Accredited Business since
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Publishing Services; Author Services; Marketing and promotional services
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A BBB Accredited Business since
BBB has determined that Author Solutions, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Author Solutions, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 235 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||172|
|Total Closed Complaints||235|
Additional Complaint Information
Author Solutions has advised BBB that consumers signing a
contract with the company are agreeing to binding arbitration through the
American Arbitration Association for any unresolved disputes. For more
information on the American Arbitration Association, please visit their
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||23|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Andrew Phillips, CEO and President Mr. Bill Becher, Senior Vice President Ms. Elaine Headley-Jerome, Manager of Author Satisfaction Mr. Eugene Hopkins, Client Services Manager
Publishers - Book VANITY PUBLISHERS
Method(s) of PaymentCredit card (MC VISA AMEX), check, money order
Alternate Business NamesAbbott Press Archway Publishing Author Learning Center AuthorHouse LLC Balboa Press Booktango Content Distributors LLC Inspiring Voices iUniverse, LLC LifeRich Publishing Palibrio Partridge Africa Partridge India Partridge Singapore Responder Media Trafford Publishing, LLC Westbow Press Xlibris, LLC.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview