This business is not BBB accredited.

Top Ten Imports

Additional Locations

Phone: (800) 714-8341 View Additional Phone Numbers 1435D Brookville Way, Indianapolis, IN 46219 http://www.toptenimports.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Top Ten Imports include:

  • 26 complaint(s) filed against business
  • Failure to respond to 4 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Top Ten Imports include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

26 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 4
Problems with Product/Service 21
Total Closed Complaints 26

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Top Ten Imports
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 18, 2008
Business Management
Mr. Shawn Hart, Principal
Contact Information
Principal: Mr. Shawn Hart, Principal
Business Category

PRODUCT SALES - GENERAL COMPUTERS-DEALERS

Alternate Business Names
Corporate Advanced Services E Z Book Pocket PC iHeater Realm T T I The Third Scroll
Additional Information

The BBB has requested basic information from this company.  The BBB has not received a response.  Without this information, the BBB may not have current information concerning such things as how long the company has been in business, the company's management or its nature of business.

Business Management

Shawn Hart is also the new owner for Full Perspective Video Services, Inc. and also a representative with Hart Marketing.  The BBB has a separate business review for each company.  You may view the report for Full Perspective Video Services, Inc. here and Hart Marketing business review here


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1435 D Brookville Way

    Indianapolis , IN 46239

  • THIS LOCATION IS NOT BBB ACCREDITED

    1435D Brookville Way

    Indianapolis, IN 46219

  • THIS LOCATION IS NOT BBB ACCREDITED

    5789 Park Plaza Court

    Indianapolis, IN 46220

  • THIS LOCATION IS NOT BBB ACCREDITED

    6902 Hawthorn Park Drive

    Indianapolis, IN 46220 (877) 285-7309 (877) 285-7304 (877) 256-1558 (877) 231-3075

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have tried continuously for 2 days to reach customer service concerning my 1heater in need of repairs, currently under warranty. I made countless calls only to receive a busy signal each time.

Desired Settlement: information about repairing my heater or replacing

12/4/2014 Advertising/Sales Issues
11/4/2014 Problems with Product/Service
7/18/2014 Problems with Product/Service
4/25/2014 Problems with Product/Service
4/7/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
3/27/2014 Guarantee/Warranty Issues
3/17/2014 Guarantee/Warranty Issues
3/14/2014 Problems with Product/Service
3/12/2014 Problems with Product/Service
3/12/2014 Problems with Product/Service
3/4/2014 Problems with Product/Service | Complaint Details Unavailable
2/24/2014 Problems with Product/Service | Complaint Details Unavailable
2/24/2014 Problems with Product/Service
2/14/2014 Problems with Product/Service | Complaint Details Unavailable
2/14/2014 Problems with Product/Service | Complaint Details Unavailable
1/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Mini heater is advertised to be used in any room by plugging directly into wall outlet. I could not plug it into my bathroom outlet because it does not fit into a safety outlet that is required in all bathrooms and kitchens. IHeater said they would take the heater back and refund my purchase price but. Will not pay for return shipping. Since their false representation caused the problem I feel they should pay for return shipment. They specifically represent that it can be used in a bathroom and never warned that it cannot be plugged into a safety outlet.

Desired Settlement: Refund and payment of return shipping

1/14/2014 Problems with Product/Service
1/13/2014 Problems with Product/Service
12/30/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Purchased January 28th 2012 two Iheater IHI500 B Iheaters they worked for two or three months that winter. Then this Winter season 2013 after putting them in proper storage both units didn't work. The service I was told was to mail both packages to the company I pay shipping on both which would around $70 dollars to have repaired or replaced. This is unacceptable and this company is a fraud after paying $300 for two units. The first unit I tried November 15 of this year would turn on but the unit would just turn off after a minute and the tempture control was ot working. The second was attempted to be used a few days later and the whole on & off switch just cracked and crumpled off. The service of the company was worthless al they would tell me is to mail the units back to the worthless company. I feel the workmanship of the product was terrible and the product is worthy of the companies F rating. Poor service qualifty and workmanship wortst product I have brought for time of use and price paid. I have gotten better $20 heaters at discount stores that have been better values and better quality.

Desired Settlement: My desired outcome at minimum is make sure that other people are aware that this company sells defective products to customers. I would like a refund totaling $300 dollars but if i can not get compensated for this worthless product I want this review to remain on record for this awful company.

12/13/2013 Problems with Product/Service
11/24/2013 Problems with Product/Service
6/12/2013 Guarantee/Warranty Issues
3/29/2013 Problems with Product/Service
2/22/2013 Problems with Product/Service
1/28/2013 Problems with Product/Service