BBB Business Review

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Description

Complete plumbing repairs, Drain cleaning, Septic tank pumping and service, Sewer line replacement and repair, City water replacement and repair, Water line slab leak repair, Water Heaters, Faucets, Garbage Disposals, Sump and Sewage pumps


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Acme Plumbing and Drain meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Acme Plumbing and Drain include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Acme Plumbing and Drain
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: April 10, 2008 Business started: 03/17/1939 in IN Business incorporated: 09/05/1989 in IN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Indiana Professional Licensing Agency
402 W. Washington Street, Room W072, Indianapolis IN 46204-2247
http://www.pla.in.gov

Marion County-Department of Code Enforcement
1200 S Madison Avenue, Indianapolis IN 46225
http://www.indy.gov/eGov/City/DCE/Pages/home.aspx
Phone Number: (317) 327-1291

Type of Entity

Private Limited Company by Shares (LTD)

Business Management
Mr. Charles Johnston, President Mr. Don Niemann, Office Manager Mr. Rick Rowlen, General Manager
Contact Information
Customer Contact: Mr. Rick Rowlen, General Manager
Business Category

PLUMBING DRAINS & SEWER CLEANING Septic Tanks & Systems Contractors & Dealers SEWER CONTRACTORS SEWER PIPE SEWER INSPECTION Plumbing - Contractor EXCAVATING CONTRACTORS Plumbers

Products & Services

Acme Plumbing and Drain sells the following brand(s): Flint & Walling Pumps, Gerber Toilets, Hydromatic Pumps, Insinkerator Garbage Disposals, Little Giant Pumps, Premier Faucets, Pro Series Pumps, Rheem Water Heaters, Stevens Pumps , Zoeller Pumps

Method(s) of Payment
Visa, MasterCard, Discover, American Express, Cash
Alternate Business Names
Acme Plumbing, Drain and Septic Service Business Investment Group, LTD
Industry Tips
Contractors - General Info Licensing/Registration-Contractors
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.